Received: from CH3PR06MB10141.namprd06.prod.outlook.com (2603:10b6:610:220::13) by BLAPR06MB6834.namprd06.prod.outlook.com with HTTPS; Tue, 14 Jan 2025 16:55:14 +0000 Received: from SN7PR06MB9115.namprd06.prod.outlook.com (2603:10b6:806:2ee::10) by CH3PR06MB10141.namprd06.prod.outlook.com (2603:10b6:610:220::13) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.8356.12; Tue, 14 Jan 2025 16:55:10 +0000 Received: from SN7PR06MB9115.namprd06.prod.outlook.com ([fe80::19fd:a7aa:34cc:8a03]) by SN7PR06MB9115.namprd06.prod.outlook.com ([fe80::19fd:a7aa:34cc:8a03%7]) with mapi id 15.20.8356.010; Tue, 14 Jan 2025 16:55:10 +0000 From: Felipe To: Lisa Petros , info , JLA Customer Service CC: Jerson Suazo Subject: Re: Order not Received Thread-Topic: Order not Received Thread-Index: AQHbZf/nj3HFPwfKDkqXNHoq9zpVvrMVO56xgAATS+GAARlagIAAFeEA Date: Tue, 14 Jan 2025 16:55:10 +0000 Message-ID: References: <58b3e713967407ad9d4537a1a2893027@mail.gmail.com> In-Reply-To: <58b3e713967407ad9d4537a1a2893027@mail.gmail.com> Accept-Language: en-US Content-Language: en-US X-MS-Exchange-Organization-AuthAs: Internal X-MS-Exchange-Organization-AuthMechanism: 04 X-MS-Exchange-Organization-AuthSource: SN7PR06MB9115.namprd06.prod.outlook.com X-MS-Has-Attach: X-MS-Exchange-Organization-Network-Message-Id: 9fa56270-61a1-4452-5e65-08dd34bc34d1 X-MS-Exchange-Organization-SCL: 1 X-MS-TNEF-Correlator: X-MS-Exchange-Organization-RecordReviewCfmType: 0 msip_labels: x-ms-publictraffictype: Email X-Microsoft-Antispam-Mailbox-Delivery: ucf:0;jmr:0;auth:0;dest:I;ENG:(910001)(944506478)(944626604)(920097)(425001)(930097)(140003); X-Microsoft-Antispam-Message-Info: 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 Content-Type: text/html; charset="Windows-1252" Content-Transfer-Encoding: quoted-printable MIME-Version: 1.0
Hi Lisa,

Thank you for replying and no worries at all. I would very much like a repl= acement, thank you.

Thanks,
Felipe

Felipe Gonz=E1lez
Sync Design Inc.
Video Team Project Manager
C - 9254138445
E - felipe.g@syncfuture.com
From: Lisa Petros <lisa.= petros@jlahome.com>
Sent: Tuesday, January 14, 2025 7:36 AM
To: info <info@designerliving.com>; JLA Customer Service <j= lacs@jlahome.com>
Cc: Felipe <felipe.g@syncfuture.com>; Jerson Suazo <jerson.= suazo@csphjla.com>
Subject: RE: Order not Received
 

Felipe =96

 

It looks like my team did respond to your origin= al email, but forgot to include you on the email!  So sorry about that= !

 

Please confirm you would like a replacement at t= his time and Jerson can get that out for you!

 

Lisa Petros

Customer Service Director<= /span>

E&E Co., Ltd dba JLAHome.

925-583-9301

 

From: info <info@designerliving.com>
Sent: Monday, January 13, 2025 2:51 PM
To: JLA Customer Service <jl= acs@jlahome.com>
Subject: Re: Order not Received

 

Hi Felipe -

 

Thank you for your ema= il. There is no shipping movement on the order, I can a replacement for you= . If you agree to this, may you confirm your shipping address please? And p= lease allow 5-7 business days for FedEx Ground delivery.

 

Sincerely,

Jerson

Designer Living Custom= er Service

From: = info <info@designerliving.com= >
Sent: Monday, January 13, 2025 13:40
To: JLA Customer Service <jl= acs@jlahome.com>
Subject: Fw: Order not Received

 

 

From: = Felipe <felipe.g@syncfuture.c= om>
Sent: Monday, January 13, 2025 13:18
To: info <info@designe= rliving.com>
Subject: Order not Received

 

Hi, I ordered my wife = a cordless electric blanket on Dec 5th for Christmas, and it looks like it = hasn't even shipped yet. I tried putting in a claim on FedEx, but it notifi= ed me that only the company I purchased from has access to a claim. Just seeing what the holdup is on the shipment= . I do not want a refund; I would still like to receive my order.

 

 

Thanks,

Felipe

 

Felipe Gonz=E1lez

Sync Design Inc.

Video Team Project Man= ager

C - 9254138445<= /p>