Received: from CH2PR06MB6629.namprd06.prod.outlook.com (2603:10b6:610:8d::20) by BLAPR06MB6834.namprd06.prod.outlook.com with HTTPS; Tue, 14 Jan 2025 17:07:42 +0000 Received: from SN7PR06MB9115.namprd06.prod.outlook.com (2603:10b6:806:2ee::10) by CH2PR06MB6629.namprd06.prod.outlook.com (2603:10b6:610:8d::20) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.8335.18; Tue, 14 Jan 2025 17:07:39 +0000 Received: from SN7PR06MB9115.namprd06.prod.outlook.com ([fe80::19fd:a7aa:34cc:8a03]) by SN7PR06MB9115.namprd06.prod.outlook.com ([fe80::19fd:a7aa:34cc:8a03%7]) with mapi id 15.20.8356.010; Tue, 14 Jan 2025 17:07:39 +0000 From: Felipe To: Lisa Petros , info , JLA Customer Service CC: Jerson Suazo Subject: Re: Order not Received Thread-Topic: Order not Received Thread-Index: AQHbZf/nj3HFPwfKDkqXNHoq9zpVvrMVO56xgAATS+GAARlagIAAFeEAgAAB2ACAAAGlgA== Date: Tue, 14 Jan 2025 17:07:39 +0000 Message-ID: References: <58b3e713967407ad9d4537a1a2893027@mail.gmail.com> <95dfdc1f942149c92897ecf6b85ebbcf@mail.gmail.com> In-Reply-To: <95dfdc1f942149c92897ecf6b85ebbcf@mail.gmail.com> Accept-Language: en-US Content-Language: en-US X-MS-Exchange-Organization-AuthAs: Internal X-MS-Exchange-Organization-AuthMechanism: 04 X-MS-Exchange-Organization-AuthSource: SN7PR06MB9115.namprd06.prod.outlook.com X-MS-Has-Attach: X-MS-Exchange-Organization-Network-Message-Id: 73fb37ee-9f98-4f42-e1fa-08dd34bdf33d X-MS-Exchange-Organization-SCL: 1 X-MS-TNEF-Correlator: X-MS-Exchange-Organization-RecordReviewCfmType: 0 msip_labels: x-ms-publictraffictype: Email X-Microsoft-Antispam-Mailbox-Delivery: ucf:0;jmr:0;auth:0;dest:I;ENG:(910001)(944506478)(944626604)(920097)(425001)(930097)(140003); X-Microsoft-Antispam-Message-Info: SKE/PxqgUh/quY635Y1mKM8js2tzGeiW8ENo6b7puUJdEC965G9FFcbxBSkjzjae9PjpbFvpbovE8VFQz1T5cqlwIk11FkW74eR4lEV8Vj5ot/w35HYPnZsntzP8lulHHPJDFpYSJaq+3B6slZL+/HAyQSy0qHtj/dvpeh/hnOeUhQ6xjTNRerCkM0KCoOM/MHays8Gp/7zrr8uVy9c+DTrT9hk8j1CaCUEU39DdVphS40RrQ5YabNNt2A46LrhOR6JM6EdAsDue9MW8efwFoP2Xs72sHp9hiQ8nA0Qpiq7DfI9kIkIT3CXX2GRakbYrroxD+ylf09YPfpV7kz1oTWlO5cG0FIeH1zT7AeeGTDcufBM+zDADgFhSHf49/JBtKFsgbr95fDDGzHu50Qh8AqfGMXRbZOQT1uE5g7eofUhvdUoFdPKR17L7E9pRPgPxtzR9AKNCO93m8NBn+2eJMPtfK1DmrBIEuv0Mzw3zLilEJ0ocIIOmh0rK5EEVsf49fPlF2yJsx7/15+RWnhU64w3pq97G8zk4b5h9+nrsZ6qWQNRUXhQOk4c/uEHSieVJLurrZkTlWrwndmypG+Udw1/Q700pXWjOGBfKSlbYDdyd9IGEpRt74DZ9ZnhUWwWZ8sAFTxm+zhyS333lwOdcZ2OI1j6aSzVc4JQNU1p7+ffZDO1v2Qvo4xPtPGm2FhrMsY75ZxIkEU/MJJUEYh5sxdOGDZGqoXnA+IP3YyiSmAaf8L5vzRVYOw0y4A57bMVbPVkAokBb1LHRwwr0EpAYgQ8eURR9HDyWQ02QEEbdQlU= Content-Type: text/html; charset="Windows-1252" Content-Transfer-Encoding: quoted-printable MIME-Version: 1.0
Thank you for your help! Confirming my address: 

6819 Xana Way
Carlsbad, CA 92009

Thanks,
Felipe

Felipe Gonz=E1lez
Sync Design Inc.
Video Team Project Manager
C - 9254138445
E - felipe.g@syncfuture.com
From: Lisa Petros <lisa.= petros@jlahome.com>
Sent: Tuesday, January 14, 2025 9:01 AM
To: Felipe <felipe.g@syncfuture.com>; info <info@designerli= ving.com>; JLA Customer Service <jlacs@jlahome.com>
Cc: Jerson Suazo <jerson.suazo@csphjla.com>
Subject: RE: Order not Received
 

Great!  We will get that out to you.=

 

Lisa Petros

Customer Service Director<= /span>

E&E Co., Ltd dba JLAHome.

925-583-9301

 

From: Felipe <felipe.g@syncfuture.com>
Sent: Tuesday, January 14, 2025 8:55 AM
To: Lisa Petros <lisa.= petros@jlahome.com>; info <info@designerliving.com>; JLA Customer Service <jlacs@jlahome.com>
Cc: Jerson Suazo <jer= son.suazo@csphjla.com>
Subject: Re: Order not Received

 

Hi Lisa,

 

Thank you for replying= and no worries at all. I would very much like a replacement, thank you.

 

Thanks,

Felipe

 

Felipe Gonz=E1lez

Sync Design Inc.

Video Team Project Man= ager

C - 9254138445<= /p>

From: = Lisa Petros <lisa.petros@jlah= ome.com>
Sent: Tuesday, January 14, 2025 7:36 AM
To: info <info@designe= rliving.com>; JLA Customer Service <jlacs@jlahome.com>
Cc: Felipe <felipe.g@s= yncfuture.com>; Jerson Suazo <jerson.suazo@csphjla.com>
Subject: RE: Order not Received

 

Felipe =96

 

It looks like my team did respond to your origi= nal email, but forgot to include you on the email!  So sorry about tha= t!

 

Please confirm you would like a replacement at = this time and Jerson can get that out for you!

 

Lisa Petros

Customer Service Director

E&E Co., Ltd dba JLAHome.

925-583-9301

 

From: info <info@designerliving.com>
Sent: Monday, January 13, 2025 2:51 PM
To: JLA Customer Service <jl= acs@jlahome.com>
Subject: Re: Order not Received

 

Hi Felipe -

 

Thank you for your em= ail. There is no shipping movement on the order, I can a replacement for yo= u. If you agree to this, may you confirm your shipping address please? And = please allow 5-7 business days for FedEx Ground delivery.

 

Sincerely,

Jerson

Designer Living Custo= mer Service

From:= info <info@designerliving.co= m>
Sent: Monday, January 13, 2025 13:40
To: JLA Customer Service <jl= acs@jlahome.com>
Subject: Fw: Order not Received

 

 

From:= Felipe <felipe.g@syncfuture.= com>
Sent: Monday, January 13, 2025 13:18
To: info <info@designe= rliving.com>
Subject: Order not Received

 

Hi, I ordered my wife= a cordless electric blanket on Dec 5th for Christmas, and it looks like it= hasn't even shipped yet. I tried putting in a claim on FedEx, but it notif= ied me that only the company I purchased from has access to a claim. Just seeing what the holdup is on the shipment= . I do not want a refund; I would still like to receive my order.

 

 

Thanks,

Felipe

 

Felipe Gonz=E1lez<= /span>

Sync Design Inc.

Video Team Project Ma= nager

C - 9254138445=