Received: from SA6PR06MB10253.namprd06.prod.outlook.com (2603:10b6:806:421::14) by BLAPR06MB6834.namprd06.prod.outlook.com with HTTPS; Tue, 14 Jan 2025 17:01:56 +0000 Received: from PH7P223CA0005.NAMP223.PROD.OUTLOOK.COM (2603:10b6:510:338::7) by SA6PR06MB10253.namprd06.prod.outlook.com (2603:10b6:806:421::14) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.8335.18; Tue, 14 Jan 2025 17:01:51 +0000 Received: from SN1PEPF0002BA4B.namprd03.prod.outlook.com (2603:10b6:510:338:cafe::1b) by PH7P223CA0005.outlook.office365.com (2603:10b6:510:338::7) with Microsoft SMTP Server (version=TLS1_3, cipher=TLS_AES_256_GCM_SHA384) id 15.20.8335.18 via Frontend Transport; Tue, 14 Jan 2025 17:01:51 +0000 Authentication-Results: spf=pass (sender IP is 209.85.218.41) smtp.mailfrom=jlahome.com; dkim=pass (signature was verified) header.d=jlahome-com.20230601.gappssmtp.com;dmarc=permerror action=none header.from=jlahome.com;compauth=pass reason=111 Received-SPF: Pass (protection.outlook.com: domain of jlahome.com designates 209.85.218.41 as permitted sender) receiver=protection.outlook.com; client-ip=209.85.218.41; helo=mail-ej1-f41.google.com; pr=C Received: from mail-ej1-f41.google.com (209.85.218.41) by SN1PEPF0002BA4B.mail.protection.outlook.com (10.167.242.68) with Microsoft SMTP Server (version=TLS1_3, cipher=TLS_AES_256_GCM_SHA384) id 15.20.8356.11 via Frontend Transport; Tue, 14 Jan 2025 17:01:51 +0000 Received: by mail-ej1-f41.google.com with SMTP id a640c23a62f3a-aa6c0d1833eso407388466b.1 for ; Tue, 14 Jan 2025 09:01:51 -0800 (PST) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=jlahome-com.20230601.gappssmtp.com; s=20230601; t=1736874110; x=1737478910; darn=designerliving.com; h=cc:to:subject:message-id:date:thread-index:mime-version:in-reply-to :references:from:from:to:cc:subject:date:message-id:reply-to; bh=urrc36KscBQgzofSgUnsGDGGJV8vuJIhKxN2Cbw65aQ=; b=zJnu8VopoRlGj285Au7A4kXXZA20L0VFC0uH5BcTibYljx4CUV6nI/xByFnS3SEJXT OQNeJ2mtdnFMIWSypM73hyTJEfaAgE2XgwIHdWEc+e1MpkGztEUA7pwUabCPG4qVPXgG TbpPh3/q95hLPGg8NSntz5LnfqQgjEIuvXdHczsOFqmg7K+2bXGcSqREz/VnRsSc715F 7i8y2tJAHVCM+7TiGXVDJJcqluGgsce3eOuuoxr0zIuWkQ+k3bid9IZyXKAJ21K18U9F dIakDSxRGm/r/L9JZQ5LtgdlAnr7sLALFm0WxVrDJq22D10H+IerFLWtutJiqVfKvJQe vgIA== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20230601; t=1736874110; x=1737478910; h=cc:to:subject:message-id:date:thread-index:mime-version:in-reply-to :references:from:x-gm-message-state:from:to:cc:subject:date :message-id:reply-to; bh=urrc36KscBQgzofSgUnsGDGGJV8vuJIhKxN2Cbw65aQ=; b=YE15g7FHy0rrdw+7zcFwzi88gSJklRtOk0goHkqdZhwU2Z2fQVVONJdLa+oz7ZNxzT NlwN9QIUMXDArBKRxcpr8RsHhTiYDfzmw4yTQloeuZ+yVgoKrGQarT0qU5MJELSnNK0a K7T4rKb4QKtCG4ExeyXA0s1bP7WLE8Hid7QgHHLMnvRwxVJQPGS3CcPGTjcOy/GONAOC 75qMMrlFPeI6S1ghk9tnWLBcDPJthAxmIOgYNs/jaswCCJE0L58pELFBjW1LHz21ZOz/ 1xKkqiFo7eKqo5lcobnmZiK+YHAed5s/zvq43UQ+7qYPZrsrRyLVqeSOz8I6irRTbaI5 p7hg== X-Forwarded-Encrypted: i=1; AJvYcCU0m/eZaSc+cpgg1jYkiN3dP7ek2893rOYb+UVDX/d2dgeafaieT5FiIzrPsLidtS6LE9lP@designerliving.com X-Gm-Message-State: AOJu0YxlT8HgKMRkBqd+us2uPqqKpOQDcl+lLNVRR/hivzZ7v/ByJeQe Yxi5lME4uHxl91CH/hpmtcQeRe1Lp/y908H3YuJt0yW7OX0bEOoQTmyRP7mDDcJMOqI9hDDqS09 PGoRqAbUyTjKj9twj0NU3fT73mCTgkDh8WPqu X-Gm-Gg: ASbGncuTyYlYPpSygpt4ZDDGGX3rtkS8Uxp8N83E0HDKsJkQtFUJZBlqBr9KEU3uDiA jsrqrtphScNzWTrgJ4n55WPO9Vjd+nkujy9h4Dx2c+f0GLul4/EoI13U7rXuurTHhvTFwaCHb X-Google-Smtp-Source: AGHT+IFBXbRb4pFE6zaRrASKLE8dTOc7zsX9RgNS+WYYL1QQQevttejA34qcMlKk+q/Y1eNCsoOwkT1f6FU5mTKxNLs= X-Received: by 2002:a17:907:72d2:b0:aaf:74dc:5dbc with SMTP id a640c23a62f3a-ab2ab740fdamr2175860766b.29.1736874109423; Tue, 14 Jan 2025 09:01:49 -0800 (PST) From: Lisa Petros References: <58b3e713967407ad9d4537a1a2893027@mail.gmail.com> In-Reply-To: X-Mailer: Microsoft Outlook 16.0 Thread-Index: AQGRgCNtDW35wdHQiMGAGuLYXD1uIgI2kDq2AlNIhUECeCcirwIJZCVLs2Hwi3A= Date: Tue, 14 Jan 2025 09:01:46 -0800 X-Gm-Features: AbW1kvZ8eoy6JiiXa8rxw1JD3oaM-lH7PbnvoJHmEJhFEuBtVbkLYM4uz-vYvxc Message-ID: <95dfdc1f942149c92897ecf6b85ebbcf@mail.gmail.com> Subject: RE: Order not Received To: Felipe , info , JLA Customer Service Cc: Jerson Suazo Content-Type: multipart/alternative; boundary="0000000000004ffc3e062bad840a" Return-Path: lisa.petros@jlahome.com X-MS-Exchange-Organization-ExpirationStartTime: 14 Jan 2025 17:01:51.4367 (UTC) X-MS-Exchange-Organization-ExpirationStartTimeReason: OriginalSubmit X-MS-Exchange-Organization-ExpirationInterval: 1:00:00:00.0000000 X-MS-Exchange-Organization-ExpirationIntervalReason: OriginalSubmit X-MS-Exchange-Organization-Network-Message-Id: c48f3a8e-77ef-44c6-cc37-08dd34bd2406 X-EOPAttributedMessage: 0 X-EOPTenantAttributedMessage: 5507cbd0-db12-4d17-a196-85902bba4364:0 X-MS-Exchange-Organization-MessageDirectionality: Incoming X-MS-PublicTrafficType: Email X-MS-TrafficTypeDiagnostic: SN1PEPF0002BA4B:EE_|SA6PR06MB10253:EE_|BLAPR06MB6834:EE_ X-MS-Exchange-Organization-AuthSource: SN1PEPF0002BA4B.namprd03.prod.outlook.com X-MS-Exchange-Organization-AuthAs: Anonymous X-MS-Office365-Filtering-Correlation-Id: c48f3a8e-77ef-44c6-cc37-08dd34bd2406 X-MS-Exchange-AtpMessageProperties: SA|SL X-MS-Exchange-Organization-SCL: 1 X-Microsoft-Antispam: BCL:0;ARA:13230040|12012899012|43022699015|7053199007|8096899003; X-Forefront-Antispam-Report: CIP:209.85.218.41;CTRY:US;LANG:en;SCL:1;SRV:;IPV:NLI;SFV:NSPM;H:mail-ej1-f41.google.com;PTR:mail-ej1-f41.google.com;CAT:NONE;SFS:(13230040)(12012899012)(43022699015)(7053199007)(8096899003);DIR:INB; X-MS-Exchange-CrossTenant-OriginalArrivalTime: 14 Jan 2025 17:01:51.3273 (UTC) X-MS-Exchange-CrossTenant-Network-Message-Id: c48f3a8e-77ef-44c6-cc37-08dd34bd2406 X-MS-Exchange-CrossTenant-Id: 5507cbd0-db12-4d17-a196-85902bba4364 X-MS-Exchange-CrossTenant-AuthSource: SN1PEPF0002BA4B.namprd03.prod.outlook.com X-MS-Exchange-CrossTenant-AuthAs: Anonymous X-MS-Exchange-CrossTenant-FromEntityHeader: Internet X-MS-Exchange-Transport-CrossTenantHeadersStamped: SA6PR06MB10253 X-MS-Exchange-Transport-EndToEndLatency: 00:00:04.8321035 X-MS-Exchange-Processed-By-BccFoldering: 15.20.8335.015 X-Microsoft-Antispam-Mailbox-Delivery: ucf:0;jmr:0;auth:0;dest:I;ENG:(910001)(944506478)(944626604)(920097)(930097)(140003); X-Microsoft-Antispam-Message-Info: =?utf-8?B?WHB5R2hIY2h3NmVuT1Zud2dndS9LNUU4V0wxN1g4VExzMk1Cb0xYc0NjWVc1?= =?utf-8?B?RDZ0VGg5Zm83enBNRHFGTWYydUxDd3lvWDIyamJZVG5pWkYvUE1oVnBhQXcy?= =?utf-8?B?bnhTdVh6aUtEKzR0cjV4MFBYamVReUJ4alhzNCs3dU82VVpHQXJnam44MTRl?= =?utf-8?B?emMycWJsamNZN285bjcwdXV1cC9HM0JHSTNFY0VsdW1TcmlVSjNrVXZybVVL?= =?utf-8?B?dGFmSDN5KytybERzdlhBQUtHQ0lqVjNyQ2hoWG4wMkhpSnNuTWJ5ZEVoNzlh?= =?utf-8?B?VGF4T0tzVmloeUIrZkUrMk12NUVEYjY5NW9SMTBGNktUMGdYSzV3bE9OaWN6?= =?utf-8?B?KzFxampqbVc3MGtIa2JIRkxLSjdncU5EemNMcG5ENXFjL1RPcTI4QWV4d1hZ?= =?utf-8?B?UjdwMS9DQjAvbVBYZDJvdDBBWDJLR2doRzgwaFRDSXdRbTQzTitGcitSM0Vt?= =?utf-8?B?RlN3OFNWWWMzTk05WmVQSDJTSGpNak96RmlBUlVsLzdDMDJuUGxyVHptTkdU?= =?utf-8?B?MER6MU56QVd6Z3FzVVp1N3VJeFhsSkJtRmFPdXB5UEtiNW9SS0VtTlkraWgw?= =?utf-8?B?U0JKN1U4YW1DS3M1d3JWVG1oNDdIRkUvdXN2Q05UdzkzVjEwaDNhdmtrcFBG?= =?utf-8?B?QXhESmdKei9KaDE3V3BENXlYWWdHWVBEUnFkaGdTVTl2U1loNm1icWI4NWFv?= =?utf-8?B?aEUwYTF1Q1NmZHJHOUxxUHZKVUFnc3lVbnpWWHBJeWFHdGdoMzFQRGN6TzdR?= =?utf-8?B?VUU5UGRCWnBkdlVGV0hRQkJPY2ZCVW53K3V4cTJ5bjdnYzNWZVRlTlBQbnlt?= =?utf-8?B?M1R5UGlJRm56U3MxbmZLeXA4b1RVNmY5aTlaZ3pjbGgvNW11RElRM05BaXI2?= =?utf-8?B?RXp0UVlOUys3c3diUHJ6WnRTZnN4YmozQWpHeVJIdnlqek1YMFpGY3F3VVgr?= =?utf-8?B?YUZuTGY4ZXNEQklHL1I0ZU4xNlBkTlZ0QXFSa3lQK21JbFpJTk9LVWZRUFFm?= =?utf-8?B?THRsK0NvM2hFYzZ4K0VsU29VNHgwV1FJSHBmVFBNcGtrNmFXMkU5WGhISWRr?= =?utf-8?B?bytZRmI3SU85Y0Qvcnp1bGY2MVJpdkFzWUxDOEE3MWdqN1R2bStVRk5zZ3hu?= =?utf-8?B?bGI2QXQ0eWdnMVZ2M04yWS9JUFlCMnorUnRGKzRFMVcya044Rk5YMHo0alFo?= =?utf-8?B?clFpclJkbDlORXhMSUx4dTlqWFVyYkowdnBoTjI1bS9nTlRHVDdlSGtkZWE4?= =?utf-8?B?clkwSFRvM2V4NkFEOWxEMjlMZUMxa0NXNEtweHRMTmxFMGlwS1QxMlQrUUF0?= =?utf-8?B?YStOeUwyclVWVFhIeERmc1h5ZFRnaUR6TWsyVk1WV0lBK0NKcDdKbCtaYTJm?= =?utf-8?B?QTdTR1VKZXA2SDhpVENRZE1MS0NySlNlOFlCVlBLcEQwRi94QlBOVWhpbjkw?= =?utf-8?B?SndFenV0bmRNNVI4aDdpajRpNzQyYjdEWkV5b3Zlb214UTh4VUpZVnRUcmpx?= =?utf-8?B?YmZ1clMxZ3FiU1NvQm41T1dYRU1ySlJSRzM1K0NjWWs5c2dVQll0UythTmZQ?= =?utf-8?B?ZjF3eWFteUJOc1VQUGxBQ3NuaWdzVFhILy92NmF1TjVtTVdMOGVJam1TVmRn?= =?utf-8?B?OXkxVjUvT29SNWtlSDNpelJsOTFNMFFHcnVVYzdkUDVQMkdaZjlYNHQxMmhu?= =?utf-8?B?OFhLaEd0cmxDR0VOMGdDNkFZc3F2cWxJamM0Q1B6RzhrYnZoNU9CUG5LbU1l?= =?utf-8?B?RmM5RUtQa3kxZzZSWWJETkpmNWYyMXhYRDJoOFRUTlYralJMbVY4VlpzdUxm?= =?utf-8?B?S1pDUzBsSlBLdlI0QjNsaDVNeHR4VlFxUzFETHZDYTlMOHV1aXdLeitJeTZ0?= =?utf-8?B?aHdGS3RYNzhwR0k1TGhRb1JJTGpaU1UzMytub0NjYzRDRjAxSUNCenV5MHdB?= =?utf-8?B?bm1NUFlPMjlMTUpiZlpsT1NxaUNvUStzZG9vZ3gvU2liUCs3V1VuNHZ5M2V2?= =?utf-8?B?T2tKSVIvMzNrTGpzUEo2UFhCdFc1Z01lOHYwVjFiZWJZZUw0Qk92QVRNQ0No?= =?utf-8?B?SkhqMHZ0MGd6QXV3QnRYbXZJaFdXODJ0OTlXeXo3Q3BtdVRYTDI2aExEbjJU?= =?utf-8?B?bGVpdGJjWS9YSnJia0tOREd6MWRTRytrUEtBajhSQWx1YzBjSkgvaGZrMTN5?= =?utf-8?B?bG53Ny9QR2VZOXVHL01tWGdiRXJVR2dNd1JhREMydDArTDNBbHZMV1pvcnlK?= =?utf-8?B?WTh6QkVQTnh5dVpaaU1NQ3BKK0toZmR3bzdtR05Camk1UGg0THBXeUYvNGYy?= =?utf-8?B?MTBPbmkyUnVDTklTTHgzZXZuL3FPdmRwZ1ZhZmk0VWR6cjByU2Mvd25SczAw?= =?utf-8?B?QS9DTmd3NUtMVkpkc2dkUndKdEJIdlQyNUNXZXA4M1RiRnJkTWJZN2xiUXk5?= =?utf-8?B?TUxNVkJlN1VEUDNsWHM2SWFOR3dGTnFuV1V5WmZ3RWF6ZHZJS0srcVBSSEsr?= =?utf-8?B?ekp5OWtOT2FxbkpNcWpMOGhlQ1Z4c0M3VXBxZmlNaTlvMFU2VVMramwxa2sv?= =?utf-8?B?c2hteGVWc3R2QW1PM0pma2o0ejIzVnJTa0t5M0NLS01wdGFlbkZiNWN6cTlM?= =?utf-8?B?VVlubnZyeksrUlpuZW9rd1U4SVNPaEFMcTQ3YXBwMkU4TFREMnRVbytVeGxY?= =?utf-8?B?emFzTXZnQVNHbTZQK1pCWXJPamZPaE9FMTRKeHBoN1lucE0xNG9IMHhMZU5n?= =?utf-8?B?THJYWTJZcnN5aHFQT09CeGZkeklIWVZna0RxZzlzZDlTd2ZQTjJXOEpsRGRn?= =?utf-8?Q?gPBBVMwXutyhm97ROtsF0UBNt/2YF9uKeYZACxP4sF?= MIME-Version: 1.0 --0000000000004ffc3e062bad840a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Great! We will get that out to you. Lisa Petros Customer Service Director E&E Co., Ltd dba JLAHome. 925-583-9301 *From:* Felipe *Sent:* Tuesday, January 14, 2025 8:55 AM *To:* Lisa Petros ; info = ; JLA Customer Service *Cc:* Jerson Suazo *Subject:* Re: Order not Received Hi Lisa, Thank you for replying and no worries at all. I would very much like a replacement, thank you. Thanks, Felipe *Felipe Gonz=C3=A1lez* Sync Design Inc. Video Team Project Manager C - 9254138445 E - felipe.g@syncfuture.com ------------------------------ *From:* Lisa Petros *Sent:* Tuesday, January 14, 2025 7:36 AM *To:* info ; JLA Customer Service < jlacs@jlahome.com> *Cc:* Felipe ; Jerson Suazo < jerson.suazo@csphjla.com> *Subject:* RE: Order not Received Felipe =E2=80=93 It looks like my team did respond to your original email, but forgot to include you on the email! So sorry about that! Please confirm you would like a replacement at this time and Jerson can get that out for you! Lisa Petros Customer Service Director E&E Co., Ltd dba JLAHome. 925-583-9301 *From:* info *Sent:* Monday, January 13, 2025 2:51 PM *To:* JLA Customer Service *Subject:* Re: Order not Received Hi Felipe - Thank you for your email. There is no shipping movement on the order, I can a replacement for you. If you agree to this, may you confirm your shipping address please? And please allow 5-7 business days for FedEx Ground delivery. Sincerely, Jerson Designer Living Customer Service info@designerliving.com ------------------------------ *From:* info *Sent:* Monday, January 13, 2025 13:40 *To:* JLA Customer Service *Subject:* Fw: Order not Received ------------------------------ *From:* Felipe *Sent:* Monday, January 13, 2025 13:18 *To:* info *Subject:* Order not Received Hi, I ordered my wife a cordless electric blanket on Dec 5th for Christmas, and it looks like it hasn't even shipped yet. I tried putting in a claim on FedEx, but it notified me that only the company I purchased from has access to a claim. Just seeing what the holdup is on the shipment. I do not want a refund; I would still like to receive my order. Order Number: 282781522360 https://www.fedex.com/fedextrack/?trknbr=3D282781522360 Thanks, Felipe *Felipe Gonz=C3=A1lez* Sync Design Inc. Video Team Project Manager C - 9254138445 E - felipe.g@syncfuture.com --0000000000004ffc3e062bad840a Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable

Great!  We will get that out to you.

 

Lisa Petros

Customer Service Direc= tor

E&E Co., Ltd = dba JLAHome.

925-583-= 9301

 

=

From: Felipe <felipe.g@syncfuture.com>
Sen= t: Tuesday, January 14, 2025 8:55 AM
To: Lisa Petros <lisa.petros@jlahome.com>; inf= o <info@designerliving.com>; JLA Customer Service <jlacs@= jlahome.com>
Cc: Jerson Suazo <jerson.suazo@csphjla.com>
Subject: Re:= Order not Received

 

=

Hi Lisa,

=

 =

Thank you= for replying and no worries at all. I would very much like a replacement, = thank you.

 

Thanks,

Felipe

 

Felipe Gonz=C3=A1lez

Sync Design Inc.

Video Team Project Manager

C - 9= 254138445

From: Lisa Petros <lisa.petros@jlahome.com>
Sent: Tuesday, January 14, 2= 025 7:36 AM
To: info <info@designerliving.com>; JLA Customer Service <jlacs@jlahome.com>
Cc: Felipe <<= a href=3D"mailto:felipe.g@syncfuture.com">felipe.g@syncfuture.com>; = Jerson Suazo <jerson.suazo@c= sphjla.com>
Subject: RE: Order not Received

 

Felipe =E2=80=93

 

It looks like my team did respond to your origina= l email, but forgot to include you on the email!  So sorry about that!=

 

Please confirm you would like a replacement at this time and Jerson can = get that out for you!

 

<= div>

Lisa Petros

Customer Service Director

E&E Co., Ltd dba JLAHome.

925-583-9301

 

From: info <info@designerli= ving.com>
Sent: Monday, January 13, 2025 2:51 PM
To= : JLA Customer Service <jlacs@j= lahome.com>
Subject: Re: Order not Received

 

Hi Felipe -

 

Thank you for your email. There is n= o shipping movement on the order, I can a replacement for you. If you agree= to this, may you confirm your shipping address please? And please allow 5-= 7 business days for FedEx Ground delivery.

 

Sincerely,

Jerson

Designer Living= Customer Service

From:<= /span> info <info@designerliving.com>
Sent: Monday, January 13, 2025 1= 3:40
To: JLA Customer Service <jlacs@jlahome.com>
Subject: Fw: Order not Received

 

 

<= p class=3D"xmsonormal">From: Felipe= <felipe.g@syncfuture.com= >
Sent: Monday, January 13, 2025 13:18
To: info <= info@designerliving.com><= br>Subject: Order not Received

 

Hi, I ordered my wife a cordless electric blanket on Dec 5th fo= r Christmas, and it looks like it hasn't even shipped yet. I tried putting = in a claim on FedEx, but it notified me that only the company I purchased f= rom has access to a claim. Just seeing what the holdup is on the shipment. = I do not want a refund; I would still like to receive my order.

<= /div>

 =

--0000000000004ffc3e062bad840a--