Subject: Please contact the customer - Cancel my order
From: Walmart Customer Care <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Tue, 14 Jan 2025 15:23:50 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Julissa Lopez Cruz

Customer Order Number: 200012911746504

Purchase Order No: 109000893229929

Reason for Contact:  Cancel my order

Item name/number:   Madison Park Beaded 36" Dia Round Wall Mirror, with Luxury Iron Framed, Modern Wall Mounted Mirror for Home Décor, Gold, Size: 27"Dia x 1.75"D, Frame Color: Gold/389289776

Agent message:   Greetings! this is Walmart.com on the customer's behalf. The reason for this email is because our mutual customer never received the item and the Cx wants to get the refund for this order besides the cx requesting the cancellation before but the items it wasn't cancel for this order . Please help the Cx and contact the Cx as soon as possible. Thank you so much for your help.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team