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charset="UTF-8" Content-Transfer-Encoding: quoted-printable Felipe =E2=80=93 It looks like my team did respond to your original email, but forgot to include you on the email! So sorry about that! Please confirm you would like a replacement at this time and Jerson can get that out for you! Lisa Petros Customer Service Director E&E Co., Ltd dba JLAHome. 925-583-9301 *From:* info *Sent:* Monday, January 13, 2025 2:51 PM *To:* JLA Customer Service *Subject:* Re: Order not Received Hi Felipe - Thank you for your email. There is no shipping movement on the order, I can a replacement for you. If you agree to this, may you confirm your shipping address please? And please allow 5-7 business days for FedEx Ground delivery. Sincerely, Jerson Designer Living Customer Service info@designerliving.com ------------------------------ *From:* info *Sent:* Monday, January 13, 2025 13:40 *To:* JLA Customer Service *Subject:* Fw: Order not Received ------------------------------ *From:* Felipe *Sent:* Monday, January 13, 2025 13:18 *To:* info *Subject:* Order not Received Hi, I ordered my wife a cordless electric blanket on Dec 5th for Christmas, and it looks like it hasn't even shipped yet. I tried putting in a claim on FedEx, but it notified me that only the company I purchased from has access to a claim. Just seeing what the holdup is on the shipment. I do not want a refund; I would still like to receive my order. Order Number: 282781522360 https://www.fedex.com/fedextrack/?trknbr=3D282781522360 Thanks, Felipe *Felipe Gonz=C3=A1lez* Sync Design Inc. Video Team Project Manager C - 9254138445 E - felipe.g@syncfuture.com --00000000000098f561062bac54dd Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable

Felipe =E2=80=93

 

It looks like my team did respond to your original emai= l, but forgot to include you on the email!  So sorry about that!

 

Pleas= e confirm you would like a replacement at this time and Jerson can get that= out for you!

 

Lisa Petros

Customer Service Director

E&E Co., Ltd dba JLAHome.

925-583-9301

<= p class=3D"MsoNormal"> 

From: info <info@designerliving.com>
Sent: Monday, January 13, 2025 = 2:51 PM
To: JLA Customer Service <jlacs@jlahome.com>
Subject: Re: Order not Receive= d

 

Hi Felipe -

 

=

Thank you for your email= . There is no shipping movement on the order, I can a replacement for you. = If you agree to this, may you confirm your shipping address please? And ple= ase allow 5-7 business days for FedEx Ground delivery.

 

=

Sincerely,

Jerson

Designe= r Living Customer Service

Fro= m: info <info@designerliving.com>
Sent: Monday, January 13, 202= 5 13:40
To: JLA Customer Service <jlacs@jlahome.com>
Subject: Fw: Order not Receive= d

 

 

From: Felipe &l= t;felipe.g@syncfuture.com>= ;
Sent: Monday, January 13, 2025 13:18
To: info <info@designerliving.com>
= Subject: Order not Received

&= nbsp;

Hi, I ordered my wife a cordless electric blanket on Dec 5th for Chr= istmas, and it looks like it hasn't even shipped yet. I tried putting in a = claim on FedEx, but it notified me that only the company I purchased from h= as access to a claim. Just seeing what the holdup is on the shipment. I do = not want a refund; I would still like to receive my order.

=

 

 <= /span>

Thanks,

= Felipe

 

Felipe Gonz=C3=A1lez

Sync Design Inc.

Video Team Project Manager

C - 9254138445

--00000000000098f561062bac54dd--