Subject: Re: RE:Please contact the customer - Other Reason #Ref 20250106003125483
From: Dan Finch <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Wed, 08 Jan 2025 00:38:15 +0000

Sorry for the confusion.....the customer service person at wal-mart made a mistake.  I think it should be resolved with wal-mart now for the missing item.

From: [email-masked] <[email-masked]> on behalf of [email-masked]
<[email-masked]>

Sent: Monday, January 6, 2025 4:44 PM

To: Dan Finch <[email-masked]>

Subject: RE:Please contact the customer - Other Reason #Ref 20250106003125483

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200011986102172

Item:   Comfort Spaces Queen Size Comforter Sets, 9-Piece Bed in a Bag Queen, Blue Bedding Comforter Set with Comforter, Flat Sheet, Fitted Sheet with Side Pockets, Bed Size: Queen, Actual Color: Aqua

Hello Dan / Walmart-

Thank you for your email.  Upon checking with FedEx, your order#:200011986102172/ Purchase order #: 108919978705194 with the tracking#: 777605948410 has been delivered on 7/30/24.  We ask that you first check with
other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Kyle

Designer Living Customer Service

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Dan Finch

Customer Order Number: 200011986102172

Purchase Order No: 108919978705194

Reason for Contact:  Other Reason

Item name/number:   Comfort Spaces Queen Size Comforter Sets, 9-Piece Bed in a Bag Queen, Blue Bedding Comforter Set with Comforter, Flat Sheet, Fitted Sheet with Side Pockets, Bed Size: Queen, Actual Color: Aqua/483987672

Agent message:   Hi! This is Erlinda from Walmart.com contacting you on behalf of the customer. The customer did not received the item yet. The customer is requesting for a REFUND. Please reach out to the customer ASAP. .Thank you.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the

Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team

Walmart Customer Service Team