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In= my messages or in the purchase history 
Sent from my iPhone
On Jan 6, 2025, at 5:13=E2=80=AFPM, Designer Liv= ing Inc. <s-0D5BC4B2B9074995ACE85EEB1D80C3CB@relay.walmart.com> wrote= :

=EF= =BB=BF

Hello Paula -


Thank you for y= our email. Go to your Walmart account and find the request return label.


Sincerely,

Jerson

Designer Living


=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Okay.  We tried that and Wal-Mart said we had to contact the merchant= to find out the procedure for return.  Now you are saying to return t= o Walmart.  I=E2=80=99m a little confused? Thank you. Paula zets

Sent from my iPhone


On Jan 6, 2025, at 10:53= =E2=80=AFAM, Designer Living Inc.

=EF=BB=BF

<= p>Hello Paula -


Thank you for your email. Upon further investigation, we ha= ve confirmed that the item ordered was in color grey. If you do not need th= e item anymore you can process a return request through your Walmart accoun= t.


Sincerely,

Kyle

Designer Living


=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D


= Dear Designer Living Inc., 


Paula Zets wants to conne= ct with you for the order below:


Customer Order N= umber:  200012188169850

Purchase Order No:  108925686358436

Reason for Contact: &nb= sp;Ask a question

Item name/number:  Regency H= eights Full/Queen Comforter Sets Reversible 3 Piece Extra Soft Bedding with= Pillow Shams Grey/5062629443



Customer Message= :

Hello. We need to return this for a different color? W= e went to return it to Walmart and they said we needed to contact the selle= r directly. So that=E2=80=99s what I=E2=80=99m doing now. We didn=E2=80=99t= realize we got the wrong color until my grandson opened it up at Christmas= . What are the next steps to return this and get a refund so we can re-orde= r it in the sage green that we need? Don=E2=80=99t know why we got gray ins= tead of sage green, but hopefully we can resolve this quickly.


What you need to do now:

1. Reply to this messa= ge to contact the customer, and do so within 48 hours, per the guidelines o= utlined in the Marketplace Seller Customer Care R= equirements.
2. If there has been no reply to this communication within 48 hours, = Walmart may proactively refund the customer.



Thank you= , 

Your Walmart Customer Care Team


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