Received: from CO1PR06MB10577.namprd06.prod.outlook.com (2603:10b6:303:275::22) by BLAPR06MB6834.namprd06.prod.outlook.com with HTTPS; Mon, 6 Jan 2025 21:20:45 +0000 Received: from SA0PR11CA0130.namprd11.prod.outlook.com (2603:10b6:806:131::15) by CO1PR06MB10577.namprd06.prod.outlook.com (2603:10b6:303:275::22) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.8314.17; Mon, 6 Jan 2025 21:20:40 +0000 Received: from SN1PEPF000397AE.namprd05.prod.outlook.com (2603:10b6:806:131:cafe::95) by SA0PR11CA0130.outlook.office365.com (2603:10b6:806:131::15) with Microsoft SMTP Server (version=TLS1_3, cipher=TLS_AES_256_GCM_SHA384) id 15.20.8314.18 via Frontend Transport; Mon, 6 Jan 2025 21:20:39 +0000 Authentication-Results: spf=pass (sender IP is 104.130.123.233) smtp.mailfrom=relay.walmart.com; dkim=pass (signature was verified) header.d=relay.walmart.com;dmarc=pass action=none header.from=relay.walmart.com;compauth=pass reason=100 Received-SPF: Pass (protection.outlook.com: domain of relay.walmart.com designates 104.130.123.233 as permitted sender) receiver=protection.outlook.com; client-ip=104.130.123.233; helo=mail.a233.static.mgsend.net; pr=C Received: from mail.a233.static.mgsend.net (104.130.123.233) by SN1PEPF000397AE.mail.protection.outlook.com (10.167.248.52) with Microsoft SMTP Server (version=TLS1_3, cipher=TLS_AES_256_GCM_SHA384) id 15.20.8335.7 via Frontend Transport; Mon, 6 Jan 2025 21:20:39 +0000 DKIM-Signature: a=rsa-sha256; v=1; c=relaxed/relaxed; d=relay.walmart.com; q=dns/txt; s=smtp; t=1736198438; x=1736205638; h=Content-Transfer-Encoding: Content-Type: Message-Id: To: To: From: From: Subject: Subject: Mime-Version: Date: Sender: Sender; bh=oSZjL0HI+u55uHO+R2/clUWjF7jCAHBu0agX1NZIluY=; b=ZPGXe1CTQZpXz8e+euFkgqVUwt0bDkesV/9rhFiBhUc2UWSULxs/Xy4Vm6iobEEu12g8MXHxVgOLqQ3vs5tFn124IE7vsasz4519LREhB98/HS+loCGk/DV38hPDLFvxtIkkH3Ekn5i+yhk2QCkYZvXGD6buMdaP7V0f+NJPm3o= X-Mailgun-Sending-Ip: 104.130.123.233 X-Mailgun-Sending-Ip-Pool-Name: X-Mailgun-Sending-Ip-Pool: X-Mailgun-Sid: WyJiYjQxZiIsImluZm9AZGVzaWduZXJsaXZpbmcuY29tIiwiYWYzNjRlIl0= Received: by 0d731c798af3 with HTTP id 677c4926f7bf920887237a18; Mon, 06 Jan 2025 21:20:38 GMT Sender: c-0D5BC4B2B9074995ACE85EEB1D80C3CB@relay.walmart.com Date: Mon, 06 Jan 2025 21:20:38 +0000 Subject: Re: Message from Walmart.com Customer: Ask a question, 200012188169850 #Ref 20250104003125452 From: Paula Zets To: "Designer Living Inc." X-Mailgun-Tag: CCCP:SELLER X-Mailgun-Track-Opens: true X-Mailgun-Variables: {"incidentId": "0D5BC4B2B9074995ACE85EEB1D80C3CB"} Message-Id: <20250106212038.6b433ae97270d643@relay.walmart.com> Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable Return-Path: bounce+e5c2e7.af364e-info=designerliving.com@relay.walmart.com X-MS-Exchange-Organization-ExpirationStartTime: 06 Jan 2025 21:20:39.5655 (UTC) X-MS-Exchange-Organization-ExpirationStartTimeReason: OriginalSubmit X-MS-Exchange-Organization-ExpirationInterval: 1:00:00:00.0000000 X-MS-Exchange-Organization-ExpirationIntervalReason: OriginalSubmit X-MS-Exchange-Organization-Network-Message-Id: 9dc67a11-08f5-4638-3760-08dd2e97f835 X-EOPAttributedMessage: 0 X-EOPTenantAttributedMessage: 5507cbd0-db12-4d17-a196-85902bba4364:0 X-MS-Exchange-Organization-MessageDirectionality: Incoming X-MS-PublicTrafficType: Email X-MS-TrafficTypeDiagnostic: SN1PEPF000397AE:EE_|CO1PR06MB10577:EE_|BLAPR06MB6834:EE_ X-MS-Exchange-Organization-AuthSource: SN1PEPF000397AE.namprd05.prod.outlook.com X-MS-Exchange-Organization-AuthAs: Anonymous X-MS-Office365-Filtering-Correlation-Id: 9dc67a11-08f5-4638-3760-08dd2e97f835 X-MS-Exchange-AtpMessageProperties: SA|SL X-MS-Exchange-Organization-SCL: 1 X-Microsoft-Antispam: BCL:0;ARA:13230040|5073199012|69100299015|30052699003|8096899003|4076899003; X-Forefront-Antispam-Report: CIP:104.130.123.233;CTRY:US;LANG:en;SCL:1;SRV:;IPV:NLI;SFV:NSPM;H:mail.a233.static.mgsend.net;PTR:mail.a233.static.mgsend.net;CAT:NONE;SFS:(13230040)(5073199012)(69100299015)(30052699003)(8096899003)(4076899003);DIR:INB; X-MS-Exchange-CrossTenant-OriginalArrivalTime: 06 Jan 2025 21:20:39.3311 (UTC) X-MS-Exchange-CrossTenant-Network-Message-Id: 9dc67a11-08f5-4638-3760-08dd2e97f835 X-MS-Exchange-CrossTenant-Id: 5507cbd0-db12-4d17-a196-85902bba4364 X-MS-Exchange-CrossTenant-AuthSource: SN1PEPF000397AE.namprd05.prod.outlook.com X-MS-Exchange-CrossTenant-AuthAs: Anonymous X-MS-Exchange-CrossTenant-FromEntityHeader: Internet X-MS-Exchange-Transport-CrossTenantHeadersStamped: CO1PR06MB10577 X-MS-Exchange-Transport-EndToEndLatency: 00:00:06.4676840 X-MS-Exchange-Processed-By-BccFoldering: 15.20.8314.018 X-Microsoft-Antispam-Mailbox-Delivery: ucf:0;jmr:0;auth:0;dest:I;ENG:(910001)(944506478)(944626604)(920097)(930097)(140003); X-Microsoft-Antispam-Message-Info: =?utf-8?B?OEg2eHVPM0lYWEE1WkFDV2haR2J4U2puMlVSVFJuZFpDUWZSc1Q0bFpmSVhQ?= =?utf-8?B?eFRMS04xZjV0UWJkVVVXeEQ5WlFCNC9ONk4ySWUvYlBLQXJNNWRRV0tTb2Ur?= =?utf-8?B?WFE5Q0NoWWwvMjB5WElUMENwM1h0VlAxdVkwK0JndmhWZmFzU0dOTTBpcGtJ?= =?utf-8?B?NWJmdnlDZ3kyUC9GZ2svNk5lZ1lWd0hjMGVJc3UzTVBFb3pSVkhLdy9NUC94?= =?utf-8?B?bjl3NVdkQ1BEd2NXaWd2UjliTnl1ZGJ4SDBVbTJPQjI5VnZkbkdzTnNUVGFS?= =?utf-8?B?Y2VhS290MDh4eTFNanI1M2cxMk1xYXowRmxUYTdWWnBCQ25YbUpiN2UzMytN?= =?utf-8?B?QU52cG5ERjFIdFF3aWhoZ0dxU29qQ3pIOW5IQ20yTzBzVUsvNWgyYlE0YkNy?= =?utf-8?B?MWVwQTZBOWFsbXVxZVdwNGw5SXpQWmx1MWpVa1Q2RUhkRFB1cWQ4cGZTakpH?= =?utf-8?B?bFB4OXRjYmR1ZmdZVnYzSmZ0cmplVjRNTldVS29NN1RsSHJEOCtVMU5zZ3Uv?= =?utf-8?B?MkJvV2JDM3VpckE3ZnJjUExNL1VkWkxaQmZjNFY5UmU5QzVKZmIvU0xsQ1ZQ?= =?utf-8?B?NnJ3NW1STW1XTVhJbzVOeVIyMFFVd3Q2aWhrclNwa05rVnRCa3BpVnFOYjEv?= =?utf-8?B?aC9oMEtLOW1KSHFWUHhCbVJrYjZudWVhU0JrbXhDODJoNFZqTnA4TXA5VjdP?= =?utf-8?B?dGR0SkRsWEd3NXdDdnM5cDEzK2pVMjlKNExYUjRPbndyZmpjdFhUWUI4QnpY?= =?utf-8?B?QlVRR2RTU1lKOGZMQ01QWk1PeVkrT25TeUg1UjRJT1BESU1ic0tLcUQ1b0lJ?= =?utf-8?B?WnRKUHRGZTUvTTgzL0EvbTZ1YTBFd3U5WGZoM25lSTFyY1pORU85SDVtTVhY?= =?utf-8?B?NHRsa21mcG5UVHhUTmoyTEZrTFVLejZ5S2Y4TnU1anJtZXJKSDFwWFc0aVk1?= =?utf-8?B?NHNDL1ZYQ29jQXhkK0VZMm5kLzh2blpLZWUyMEhVLzkrRUIzU2hjV0J0UWFw?= =?utf-8?B?OU5sOWtEbjNMRUFJK21ra0U1bXNwSlhHR2tiVlRrakhEbjB0ckVUcXhrRDIw?= =?utf-8?B?ZjNydHNRVUpoRFRPQW9PQ3N4M3ZORE51cXUvMm5jc1lHQnVQWTRxalNpeVFC?= =?utf-8?B?cGw1K3BlTmNOTFdVMWlPZC84ZCtzTDhDWHBCcWh1Q0N4Zkt1UGtSNDh2eDly?= =?utf-8?B?TyswbFRaYW9EWS95NThTZ2ZGUnZRTEUrczFUSTVMd01VT0JpK1NETk9BRkhz?= =?utf-8?B?Y1dMdlo1VGNUcmdOT3g2QURqc3huMXFpbWFIYVd2dzNZS2taaEI0NGRKSWt3?= =?utf-8?B?YlhiaTVqTCtIYVd2cjBveTk3U1hxU0R6MmZkNW1IQnhNUE5lMk5Cdzh5bWVS?= =?utf-8?B?R1hBS1BFZkhLZVc4RjcxWkZNWlpNYTU1UDI2amxueXpET3pXY0NVMGdRYjBP?= =?utf-8?B?Z0FWV2ovWTFCdCsrTVkzU0ZuS0JhRWhCaGJmSzNmS2Y5TFRnMmpMWkQwTmFj?= =?utf-8?B?bHJwRVB1aUY0SW5SV0xtaVRFUUtSWHk5Q2ZzNVZybTc3c0ZNUjRXZnpPVk95?= =?utf-8?B?bDlRZXlVSlR0YXN5MjVQVUFtc1ZETkpaUGtNbWhqVjh0YWlLYjFQK1E4Qno3?= =?utf-8?B?ZFl1SExpU2lRcGplRnpLRno1eGpscFJXZnlkZHZ5WGdMYTJhbGxhQmJ2RkJ3?= =?utf-8?B?NDN6aW1CU1Q5RzJENjRqMk5GU1ExZnhERHk2THNhOFJjQ0hQelRwZ1d5cUN3?= =?utf-8?B?OUpWdWdLcHdHZ0pLNWZSd0FBenV6Q3RYejVMWXo2b0ZzRU9YRzcrY0h1U2cw?= =?utf-8?B?ZnJTK1dnNU5JZjRzTlJ0SzdBR0UxM3g3OTVuTzlzbUtjRmR6RmtiVy9ROWxK?= =?utf-8?B?ekMwY2kyMWtpMWpsSG9vbnNPTXFnc0l1SlZIL0dPYzQxTHRqUUR5LzVjM1o0?= =?utf-8?B?ZUtqOGhTRE0vbVVvaFkyV3VTWE5uQWxCRkJNdEJJL1A3SEZqUkdlZm5BWWpB?= =?utf-8?B?eEZSTGFxZnJPYi9ML05za0JHV21MeFBNY1BzY1ZLZmRycVp5cm91bHA4dy9C?= =?utf-8?B?NExqWjYwSzJzcGJxRkg0d0RlN3lHZmk5dUg2eGFKQk1DaUhhSzBYRkZrSWU2?= =?utf-8?B?QVRFTHBIa0w0QlpCNWdxeGdaMDFKdlB3OFZzK0FCU0hCN2NacFA2d0MxZHBS?= =?utf-8?B?Y3RtMmVBNDhSd0NBY1BwVXBBeDgzWEtRRjE4Nm5ONUlCeVFEcXcvRTRvUzBV?= =?utf-8?B?TThQc3ZldEtRNnBVMnhBMm5hc1NIaW84bTRPNi9QTU5GMEdBZW44R3IxeThL?= =?utf-8?B?MHBwcit5RWZmcUcvajBLWVRuUjZFcWRZZTI5dVlobW1NN0lJeFRva1pnS0JM?= =?utf-8?B?OWE5aDZOcVpUZmRSWEVzTXl4U1pnTW1FMVo5YWRDVG5BTE1ZaG1oUDdya3I4?= =?utf-8?B?TSt6eUFPRllJTXBValVOWEt6cnRGTlFrNU8xaUVmd3R2WVFkaXRYL3RCK3pS?= =?utf-8?B?N0pkeUN3UWRJOHVLaXVJck01WTJ5VDBuUkRGREVyNzNPWFFJTFBTcUNTdC9V?= =?utf-8?B?dTUvSGV0bFBXYkJSVFRnUlRMdnRwTW9mMEx2NEJ4SVN3Z3ZlY0JISXYxWm9S?= =?utf-8?B?SGFZdldPdHQyQkR3N1VBc3VtNWhWUHhqNWJRV1M4WVJHYXBPYXA3U3lnL1NN?= =?utf-8?B?bGxDeS94VVQ1bnlISDcwNmdZUUZUbkpRTCtGV3BvN1cydlgxeUY4ZFZwemR2?= =?utf-8?B?dlh0MzlvdUxRZ2tCcllYay9waFVSdU1UZFloamk5bWIxMjNTaHFuVEQwQzJE?= =?utf-8?B?MkU4QzBOaTNKQStja2s2eW1PdWJ5OHRrUE9Tcmd6Wm42M1FkMmlvNXhmVWhj?= =?utf-8?B?aTNlYUZTN3NvbXZlY2FZNEVqM0RSN21IUUc4V2ppRHIzdVFyV2J3ZmRBZWJj?= =?utf-8?Q?0J51keD9wrjQ8Snm?= MIME-Version: 1.0 Okay.  We tried that and Wal-Mart said we had = to contact the merchant to find out the procedure for return.  Now you= are saying to return to Walmart.  I=E2=80=99m a little confused? Than= k you. Paula zets
Sent from my iPhone

O= n Jan 6, 2025, at 10:53=E2=80=AFAM, Designer Living Inc. <s-0D5BC4B2B907= 4995ACE85EEB1D80C3CB@relay.walmart.com> wrote:

=EF=BB=BF

Hello Paula -


Thank= you for your email. Upon further investigation, we have confirmed that the= item ordered was in color grey. If you do not need the item anymore you ca= n process a return request through your Walmart account.


Sincerely,

Kyle

Designer Living


=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Dear Designer Living Inc.= , 


Paula Zets wants to connect with you for the order= below:


Customer Order Number:  200= 012188169850

Purchase Order No:  1089256863584= 36

Reason for Contact:  Ask a question

<= strong> Item name/number:  Regency Heights Full/Queen Comfort= er Sets Reversible 3 Piece Extra Soft Bedding with Pillow Shams Grey/506262= 9443



Customer Message:

Hell= o. We need to return this for a different color? We went to return it to Wa= lmart and they said we needed to contact the seller directly. So that=E2=80= =99s what I=E2=80=99m doing now. We didn=E2=80=99t realize we got the wrong= color until my grandson opened it up at Christmas. What are the next steps= to return this and get a refund so we can re-order it in the sage green th= at we need? Don=E2=80=99t know why we got gray instead of sage green, but h= opefully we can resolve this quickly.


What you nee= d to do now:

1. Reply to this message to contact the custome= r, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours, = Walmart may proactively refund the customer.



Thank you= , 

Your Walmart Customer Care Team


3D""

=3D""
3D""