Subject: Re: Re: Message from Walmart.com Customer: Ask a question, 200012602962621 #Ref 20250104003425458
From: vinay saraswat <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Mon, 06 Jan 2025 16:45:23 +0000

Hi, i dont see that both are same in terms of placement, in your picture there is some margin left at top.

Thanks,

Vinay

On Mon, Jan 6, 2025, 11:38 AM Designer Living Inc. <[email-masked]> wrote:

Hello -

It shows the same with us.

Thanks

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Hi, thanks for getting back to me.

Please see attached. All 4 rings are placed like this.

Thanks,

Vinay

On Mon, Jan 6, 2025, 11:00 AM Designer Living Inc. <[email-masked]> wrote:

Hello Vinay,

Thank you for reaching out.

This is what it looks like at the back of it. Please send us a photo if you received a different one.

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.,

vinay saraswat wants to connect with you for the order below:

Customer Order Number:  200012602962621

Purchase Order No:  108935623748259

Reason for Contact:  Ask a question

Item name/number:  Madison Park MDF Botanical Panel Carved Wall Panel in Blue (Set of 2)/467798624

Customer Message:

Hi, i purchased this product a couple of weeks back, both the pieces i have received have the D-ring hooks placed at the topmost of the frame (making it difficult for me to hang them using a wire, while the  listing on website shows them placed at least an inch below from the frame. Wanted to check if i product i got is different than what is shown on website listing.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team