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Subject: Immediate Action Required Regarding Auto Cancellations
From: Walmart Marketplace Partner Performance <partner-performance@walmart.com>
To: info@designerliving.com, ying.zhou@jlahome.com
Message-Id: <20250105140840.67635fbd00cee780@es.relay.walmart.com>
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<!doctype html><meta http-equiv=3D"Content-Type" content=3D"text/html; char=
set=3Dutf-8"><body>
        <div style=3D"max-width: 600px; margin: auto; background: white; fo=
nt-family: 'Helvetica';color:#2E2F32;border: 1px solid #D5D6D8; ">
            <table width=3D"100%" height=3D"74px" style=3D"background-color=
:#0071DC;">
              <tr>
                <td align=3D"center" valign=3D"middle">
                  <img src=3D"https://i5.walmartimages.com/dfw/63fd9f59-a83=
1/fbe96069-69be-4118-8c99-653cfeed24ab/v1/wmp-logo.png" alt=3D"Walmart-logo=
">
                </td>
              </tr>
            </table>
            <div style=3D"margin: 20px 20px 4px 20px; line-height: 21px; fo=
nt-family: Arial; font-size: 14px; font-weight: 400;">
                <p>
                    Dear Designer Living Inc.,
                </p>
                <p style=3D"font-weight: 700;">
                    Immediate action is required to avoid the auto-cancella=
tion of your order(s) or to address orders that have already been auto-canc=
elled.
                 </p>
                <p>
                    <span>You have one or more orders that are at risk of b=
eing auto-cancelled or that may have already been auto-cancelled. As a remi=
nder,</span>
                    <span style=3D"font-weight: 700;">orders are automatica=
lly cancelled 4 calendar days after the estimated ship date (ESD).</span>
                </p>
                <p>
                    If you have order(s) at risk of auto-cancellation today=
 or past the ESD, please see the attached file. Then ship your order(s) tod=
ay and upload tracking information to avoid auto-cancellation.
                </p>
                <p>
                    If you have order(s) that were auto-cancelled yesterday=
, do not ship these, as the customer has already been refunded.
                </p>
                <p>
                    If you believe you have addressed these orders, please =
log in to Seller Center to confirm Walmart has received your tracking infor=
mation. If you are having issues uploading tracking through your API provid=
er, utilize Seller Center to upload tracking.
                </p>
                <table width=3D"100%" style=3D"margin: 10px 2px 4px 2px;">
                  <tr>
                    <td style=3D"text-align: center">
                      <a href=3D"https://seller.walmart.com/orders/manage-o=
rders?orderGroups=3DUnshipped" style=3D"display: inline-block; background-c=
olor: #0071dc; color: white; border-radius: 24px; border-width: thin; paddi=
ng: 7px 24px;  text-decoration: none; font-weight: 700;">Go to your orders
                      </a>
                    </td>
                  </tr>
                </table>
   =20
            </div>=20

        <table style=3D"margin: 0 16px; font-family: Arial; min-width: 350p=
x;border-collapse: separate; border-spacing: 0 20px;">
                <tr>
                    <td style=3D"border: 1px solid #B36A16; border-radius: =
8px; padding: 16px 24px; min-width: 245px; background-color: white;margin: =
10px;">
                        <p style=3D"margin:0;padding: 3px 2px 3px 2px; text=
-align: center;"><img style=3D"height: 35px; width: 35px; margin:0px 2px;" =
src=3D"https://i5.walmartimages.com/dfw/63fd9f59-38cb/39d5b468-756a-42fd-90=
6a-3fa70b074e6f/v1/Clock.png"></p>
                        <p style=3D"line-height: 28px; font-size: 32px; fon=
t-weight: 700; margin:0; color: #B36A16;text-align: center;">4</p>
                        <p style=3D"line-height: 28px; font-size: 14px; fon=
t-weight: 700; margin:0; color: #000000;text-align: center;">Orders</p>
                        <p style=3D"text-align: center;line-height: 24px; f=
ont-size: 14px; font-weight: 700; margin:0; color: #000000; padding-bottom:=
 8px">Are past the Estimated Shipping Date</p>
                        <p style=3D"padding-bottom: 16px; line-height: 24px=
; font-size: 14px; font-weight: 400; margin:auto; color: #2E2F32;text-align=
: left;">We have not received tracking information on these orders. Please =
upload tracking for these orders today or proactively cancel them.</p>=20
                    </td>
                </tr>
        </table>
           =20
            <div style=3D"line-height: 21px; font-size: 14px; font-weight: =
400; margin: 10px 20px 20px;color:#2E2F32">
                <span>
                    Details on how to upload tracking using Seller Center c=
an be found in this
                </span>
                <span>
                    <a href=3D"https://marketplacelearn.walmart.com/guides/=
Order%20management/Order%20status/Update-tracking-numbers-in-Seller-Center?=
locale=3Den-US" style=3D"color: #2E2F32;">Seller Guide</a>.=20
                </span>
                <span>
                    You can find the cancellation policy in this
                </span>
                <span>
                    <a href=3D"https://marketplacelearn.walmart.com/guides/=
Policies%20&amp;%20standards/Performance/Seller-performance-standards#what-=
is-the-policy" style=3D"color: #2E2F32;">Seller Guide</a>.
                </span>
                <p style=3D"line-height: 25px; margin:24px 0 0 0">
                    Thank you for your business,
                </p>
                <p style=3D"line-height: 25px; font-weight: 700; margin: 0"=
>
                    The Walmart Marketplace Performance team
                </p>
            </div>

            <div align=3D"left" valign=3D"top" style=3D"background-color:#E=
1F3F8; padding:20px; border-collapse:collapse; mso-line-height-rule:exactly=
; font-family:Arial, sans-serif; color:#2D4F70; word-break:break-word; text=
-align:left; font-size: 12px; line-height: 16px;">
                <div>
                    <h3 style=3D"font: normal normal bold 14px/18px ; color=
: #004F9A; margin:2px 0;">Security &amp; Privacy</h3>
                    <p style=3D"font: normal normal normal 12px/16px Arial;=
 letter-spacing: 0.11px; color: #2E2F32; text-align: left; margin:2px 0; li=
ne-height: 18px;">Walmart protects your security and privacy. We will never=
 ask for personal information (such as passwords or credit card numbers) in=
 an email. If you receive such a request, please do not respond. <a href=3D=
"https://corporate.walmart.com/privacy-security/stay-secure-online-cybersec=
urity-hygiene">Learn more</a> about online safety and see our <a href=3D"ht=
tps://corporate.walmart.com/privacy-security/walmart-privacy-notice">Privac=
y Policy</a>.</p>
                </div>
                <div>
                    <h3 style=3D"font: normal normal bold 14px/18px Arial; =
color: #004F9A; margin:20px 0 2px 0;">Seller Resources</h3>
                             <p style=3D"text-decoration: underline; font: =
normal bold 12px/16px sans-serif; margin: 0; padding:3px 0;"><a style=3D"co=
lor: #2E2F32;" href=3D"https://marketplacelearn.walmart.com/guides/Policies=
%20&amp;%20standards/Performance/Seller-performance-standards?locale=3Den-U=
S">Performance Standards</a></p>
                             <p style=3D"text-decoration: underline; font: =
normal bold 12px/16px sans-serif; margin: 0; padding:3px 0;"><a style=3D"co=
lor: #2E2F32;" href=3D"https://marketplacelearn.walmart.com/guides/Order%20=
management/Order%20status/Cancel-an-order-in-Seller-Center?locale=3Den-US">=
Cancel an Order in Seller Center</a></p>
                             <p style=3D"text-decoration: underline; font: =
normal bold 12px/16px sans-serif; margin: 0; padding:3px 0;"><a style=3D"co=
lor: #2E2F32;" href=3D"https://marketplacelearn.walmart.com/guides/Catalog%=
20management/Seller-fulfilled%20inventory%20management/Update-seller-fulfil=
led-inventory-in-bulk-in-Seller-Center?locale=3Den-US">Update Inventory in =
Bulk in Seller Center</a></p>
                             <p style=3D"text-decoration: underline; font: =
normal bold 12px/16px sans-serif; margin: 0; padding:3px 0;"><a style=3D"co=
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%20&amp;%20fulfillment/Shipping%20Templates/Shipping-templates:-add-setting=
s-manually?locale=3Den-US">Manual Shipping Templates</a></p>
                             <p style=3D"text-decoration: underline; font: =
normal bold 12px/16px sans-serif; margin: 0; padding:3px 0;"><a style=3D"co=
lor: #2E2F32;" href=3D"https://marketplacelearn.walmart.com/guides/Shipping=
%20&amp;%20fulfillment/Shipping%20Templates/Shipping-templates:-Assign-SKUs=
?locale=3Den-US">Shipping Templates - Mapping SKUs</a></p>
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eft; font-size: 12px; line-height: 16px;align-items: center;">
                           <p style=3D"line-height: 16px; font-family: Aria=
l; font-size: 11px;  color: #FFFFFF; margin: 0">
                                <span style=3D"font-weight: 700;">Walmart M=
arketplace</span>
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y Ave San Bruno CA</span>
                            </p>
                            <p style=3D"line-height: 16px; font-family: Ari=
al; font-size: 11px; font-weight: 400; color: #FFFFFF; margin:0">=C2=A9 202=
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                     =20
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