Subject: Please contact the customer - Where is my order
From: Walmart Customer Care <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Sun, 05 Jan 2025 03:05:05 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Selena Martin

Customer Order Number: 200012797855405

Purchase Order No: 108934133966855

Reason for Contact:  Where is my order

Item name/number:   Intelligent Design Loretta Boho Comforter Set with Bed Sheets in Navy, Bed Size: Full, Actual Color: Navy/235904305

Agent message:   This is Walmart.com contacting you on behalf of the customer. Customer wants a refund for this item since she mentioned that this item has a poor quality and it seems like it was already used. The customer will receive a copy of this email.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team