Subject: Fwd: Message from Walmart.com Customer: Cancel my order, 200012721998231 #Ref 20241231003425282
From: Kathy Ramirez <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 31 Dec 2024 18:15:01 +0000

My item hasn’t even shipped.  Why would you not allow a cancellation?

Kathy Ramirez

Begin forwarded message:

From: Kathy Ramirez <[email-masked]>
Date: December 31, 2024 at 10:07:32 AM PST
To: "Designer Living Inc." <[email-masked]>
Subject: Re: Message from Walmart.com Customer:  Cancel my order, 200012721998231  #Ref 20241231003425282

 Hello Giselle.

That’s unfortunate that you would not cancel my order especially when I cancelled within 30 minutes of ordering in the middle of the night.  Please provide me with information on how to return the item for a refund upon receipt of receiving item.

Thank you.
Kathy Ramirez

On Dec 31, 2024, at 8:11 AM, Designer Living Inc. <[email-masked]> wrote:

Hello Kathy,

Thank you for reaching out.

Unfortunately, it is too late to cancel your because it is already processing and too far into the system to prevent shipment at this time.

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]<mailto:[email-masked]>

===============================================================================

Dear Designer Living Inc.,

Kathy Ramirez wants to connect with you for the order below:

Customer Order Number:  200012721998231

Purchase Order No:  108936766590660

Reason for Contact:  Cancel my order

Item name/number:  Regency Heights Full/Queen Waffle Weave Textured Quilt Set 3-Piece Coverlet Comforter Set All Season Bedspread White/12468154111

Customer Message:

Cancellation is requested

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.<https://sellerhelp.walmart.com/s/guide?article=000006402#Customer_Service_Requirements>
2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team