Received: from SA0PR06MB6812.namprd06.prod.outlook.com (2603:10b6:806:c2::6) by BLAPR06MB6834.namprd06.prod.outlook.com with HTTPS; Tue, 31 Dec 2024 17:04:34 +0000 Received: from SA1PR06MB8152.namprd06.prod.outlook.com (2603:10b6:806:1db::8) by SA0PR06MB6812.namprd06.prod.outlook.com (2603:10b6:806:c2::6) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.8314.11; Tue, 31 Dec 2024 17:04:32 +0000 Received: from SA1PR06MB8152.namprd06.prod.outlook.com ([fe80::88fb:6981:67d8:85e8]) by SA1PR06MB8152.namprd06.prod.outlook.com ([fe80::88fb:6981:67d8:85e8%7]) with mapi id 15.20.8314.012; Tue, 31 Dec 2024 16:54:24 +0000 From: Josh Escarcha To: info , JLA Customer Service Subject: Re: PieceMadison Park Comforter Set, Floral Queen Size Comforter Set comforter is defective Thread-Topic: PieceMadison Park Comforter Set, Floral Queen Size Comforter Set comforter is defective Thread-Index: AQHbW0HkpCD7ixsAR0WiwTE8Gh4f+rMAhX8agAALTbk= Date: Tue, 31 Dec 2024 16:54:24 +0000 Message-ID: References: <3C497F33-EF02-4655-860B-5436E46830BE@gmail.com> In-Reply-To: Accept-Language: en-US Content-Language: en-US X-MS-Exchange-Organization-AuthAs: Internal X-MS-Exchange-Organization-AuthMechanism: 04 X-MS-Exchange-Organization-AuthSource: SA1PR06MB8152.namprd06.prod.outlook.com X-MS-Has-Attach: X-MS-Exchange-Organization-Network-Message-Id: 14a4f002-3376-478d-ca99-08dd29bbc7a6 X-MS-Exchange-Organization-SCL: 1 X-MS-TNEF-Correlator: X-MS-Exchange-Organization-RecordReviewCfmType: 0 msip_labels: x-ms-publictraffictype: Email X-Microsoft-Antispam-Mailbox-Delivery: ucf:0;jmr:0;auth:0;dest:I;ENG:(910001)(944506478)(944626604)(920097)(425001)(930097)(140003); X-Microsoft-Antispam-Message-Info: 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 Content-Type: text/html; charset="Windows-1252" Content-Transfer-Encoding: quoted-printable MIME-Version: 1.0

Hi Melissa,

Thank you for your email. We are sorry to hear of the issues you are having= with the comforter set purchased at Amazon.

Unfortunately, we are unable to provide replacement comforter as they are o= nly available as part of the set. Additionally, our standard warr= anty period for bedding item is 30 days, and since this item is now&nb= sp;outside of that timeframe, we are unable to offer a replacement for the full set.

We apologize for the inconvenience and appreciate your understanding in thi= s matter.

Best Regards,

Josh

E-Commerce Support Team

jlacs@jlahome.com

From: Melissa Faloon <faloony@gmail.com>
Sent: Monday, December 30, 2024 21:07
To: info <info@designerliving.com>
Subject: PieceMadison Park Comforter Set, Floral Queen Size Com= forter Set comforter is defective

I washed the comfor= ter on tumble dry low and checking less than halfway through the dry cycle = I checked on the comforter and the inside material is firm, lumpy and canno= t be comfortable and soft again! I just bought this in October and last few times I laid it out to air dry, but I = read the tag and it claimed it could work on tumble dry low. I need a repla= cement comforter only.

Amazon order number: 113-7373014-129= 2222

My current address:

Melissa Farrar=

3740 S Isabella Rd, a= pt 203, mount pleasant, Mi, 48858.

I=92ll just have to l= et the replacement one air dry moving forward (which takes over a day or so= ) I love the look, but don=92t understand why the label claimed tumble dry = low would work when the inside clearly can=92t stand any low heat.

Please contact back s= oon and send out a replacement. As I mentioned, the rest of the set is fine= . Thank you

Sent from my iPhone