Subject: Re: Please contact the customer - My order is delayed #Ref 20241230003225254
From: Sarah Dispenza <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Mon, 30 Dec 2024 18:24:29 +0000

Thank you!

Shipping address is 121 Dartmouth Street, Warren PA 16365

On Mon, Dec 30, 2024, 11:57 AM [email-masked] <[email-masked]> wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200012537386008

Item:   Mi Zone Kids Cynthia Polyester Printed Butterfly Comforter Set in Pink

Hello Sarah / Walmart -

Thank you for your email. There is no shipping movement on the order, I can a replacement for you. If you agree to this, may you confirm your shipping address please? And please allow 5-7 business days for FedEx Ground delivery.

Sincerely,

Jerson

Designer Living Customer Service

[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Sarah Dispenza

Customer Order Number: 200012537386008

Purchase Order No: 108933922668515

Reason for Contact:  My order is delayed

Item name/number:   Mi Zone Kids Cynthia Polyester Printed Butterfly Comforter Set in Pink/670126162

Agent message:   My order is delayed. Please let me know its status.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team