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On Fri, Dec 27,= 2024 at 5:18=E2=80=AFPM Designer Living Inc. <s-07792A4E6E6B4690A476F2E62D= D13C32@relay.walmart.com> wrote:

Hello Hailey,


We will open a lost package investigation with FedEx. Generally, th= is will take anywhere between 1-8 business days to resolve; however, it can= be completed sooner. Once FedEx completes their investigation, they will n= otify us of the results; and we in turn will contact you with an update. We= appreciate your patience while the investigation is in progress. Thank you= !

 

Sincerely,

Giselle

Designer Living Customer Service

info@designerliving.com


=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D

No that=E2=80=99s by my street

=


On Fri, Dec 27, 2024 at 4:02=E2=80=AFPM Designer Living Inc. = <s-07792A4E6E6B4690A476F2E62DD13C32@relay.walmart.com= > wrote:

Hello Hailey,

The photo attached shows where they put your package. 

3D"image.png"


Please let us know if this = is the correct address.


Sincerely, 

Giselle&nbs= p;

Designer Living Customer Service 

info@designerliving.com

<= br>

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D


I=E2=80=99ve checked every where = if they set it by the street someone could have stole

It I know it=E2= =80=99s not y=E2=80=99all fault I appreciate you replying to me 


On Fri, Dec 27, 2024 at 1:04=E2=80=AFPM info@designerliving.com <s-07792A4E6E6B4690A476F2E62DD13C32@relay.walmart.com> wr= ote:

You have a message from Designer Living Inc= . - Walmart.com  



Sales Order= Id:  200012604368394

Item:   Co= mfort Spaces Queen Sheet Set, Flannel Bed Sheets Queen, 100% Cotton Bed She= ets Set with Deep Pocket, 4-Piece, Bed Size: Queen, Actual Color: Novalty B= lue Polar Bears



Hello Hailey / Walmart-

 

Thank you for your email.  Upon checking with FedEx, = your order#:200012604368394 / Purchase order #: 108934237989248&n= bsp;with the tracking#: 770547297360 has been delivered on 03/30/2023.=   We ask that you first check with other family members, neighbors and= around the outside of your home to ensure the package was not misplaced.&n= bsp;

 

Sincerely,

Jerson

Designer Living Custo= mer Service

info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D


Dear D= esigner Living Inc., 


** THIS IS AN ESCALATION **

=


This is Walmart Customer Care, contacting you on behalf of th= e customer for the order below.


Customer Name: Hailey Samuel

Customer Order Number:&nbs= p;200012604368394

Purchase Order No: 1089342379= 89248

Reason for Contact:  Refund Not Received=

Item name/number:   Comfort Spaces Queen Shee= t Set, Flannel Bed Sheets Queen, 100% Cotton Bed Sheets Set with Deep Pocke= t, 4-Piece, Bed Size: Queen, Actual Color: Novalty Blue Polar Bears/1396024= 506



Agent message:   Hi,= Seller! Our customer, Hailey Samuel reached to us because the items were t= agged delivered even though she hasn t received it yet. Customer wants a Re= fund. Kindly assist our customer on this and hoping for your immediate resp= onse. Thank you and have a good day!



Wh= at you need to do now:

1. Reply to this message to contact t= he customer, and do so within 48 hours, per the guidelines outlined in the = Marketplace Seller Customer Car= e Requirements.
2. If there has been no reply to this communication within 48 hours, = Walmart may proactively refund the customer.



Th= ank you, 
Your Walmart Customer Care Team


3D""



Walmart Cu= stomer Service Team


3D""

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