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Does this help
From: Edna Antonites <bo= og_24@hotmail.com>
Sent: Friday, December 27, 2024 10:57:38 AM
To: Designer Living Inc. <s-2C6B02694EC44D268D9B2E40BF1D3C93@rela= y.walmart.com>
Subject: Re: Message from Walmart.com Customer: Ask a question, 2000= 12397310124 #Ref 20241225003425115
 

From: Edna Antonites <= boog_24@hotmail.com>
Sent: Friday, December 27, 2024 10:55:15 AM
To: Designer Living Inc. <s-2C6B02694EC44D268D9B2E40BF1D3C93@rela= y.walmart.com>
Subject: Re: Message from Walmart.com Customer: Ask a question, 2000= 12397310124 #Ref 20241225003425115
 

From: s-2C6B02694EC44D2= 68D9B2E40BF1D3C93@relay.walmart.com <s-2C6B02694EC44D268D9B2E40BF1D3C93@= relay.walmart.com> on behalf of Designer Living Inc. <s-2C6B02694EC44D268D9B2E40BF1D3C93@relay.walmart.com>
Sent: Friday, December 27, 2024 10:47:11 AM
To: Edna Antonites <boog_24@hotmail.com>
Subject: RE:Re: Message from Walmart.com Customer: Ask a question, 2= 00012397310124 #Ref 20241225003425115
 
Hello Edna,

 

As we do not offer an exchange option, you may request a= return for a refund. Additionally, regarding the brown spot, could you ple= ase provide a photo of the item showing the issue? This will help us investigate further and determine the appropr= iate resolution.

 

We look forward to assisting you.

 

 

Sincerely,
Giselle
Designer Living Customer Service
info@designerliving.com


=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D


I would like to either get another one or my money back. It just seems l= ike you=E2=80=99re not even trying to help me.


Get Outlook for iOS

From: s-2C6B02694EC44D268D9B2E40BF1D3C93@relay.wa= lmart.com

 

Hello Edna,

 

Thank you for reaching out!

 

Unfortunately, we do not have an exchange option. Howeve= r, you can process a return request by following the instructions below:

 

1. Go to your profile or account.

2. Click on "My purchases."

3. Click on the item you want to return.

4. Click on the return button.

 

Please let me know if you need further assistance, and I= will be happy to assist you.

 

Sincerely,

Giselle

Designer Living Customer Service

info@designerliving.com


=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D


Dear Designer Living Inc., 


Edna Antonites wants to connect with you for the order below:


Customer Order Number:  200012397310124

Purchase Order No:  108934548122285

Reason for Contact:  Ask a question

Item name/number:  Serta Plush King Top Heated Plu= sh Electric Mattress Pad, Auto Shut Off Ultra-Soft Waterproof Heating Mattr= ess Protector with Dual Controller and 10 Heat Settings White/2859416198



Customer Message:

Yes, I was wondering if I could not exchange this mattress topper with h= eat or send it back and get a new one this one has never been used was a gi= ft for my daughter. She opened it up to look at it and it had a big spot in= it  Brown spot. She said oh my God I told her I got it through Walmart and they=E2=80=99re always good ab= out returns or if something is messed up replacements would you please cont= act me and let me know what I am to do about this


What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 ho= urs, per the guidelines outlined in theMarketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours, Walmar= t may proactively refund the customer.



Thank you, 

Your Walmart Customer Care Team


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