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Thank = you. 
Michelle 

On Dec 23, 2024, at 10:34=E2=80=AFAM, Designer Li= ving Inc. <s-DDB0CFDDA6BC400E960ADE2E728D66A7@relay.walmart.com> wrot= e:

=EF=BB=BF

Hello Michelle / Walmart-

 

Thank you for your email.  Upon checking with FedEx, your order#:20= 0012446587687/ Purchase order #: 108934448254686 with the trackin= g#: 770585506077 has been delivered on 12/21/24.  We ask that you= first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced. 

 

Sincerely,

Jerson

Designer Living Customer Service

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D

It is Saturday morning, and I still have not received my package that I = ordered almost 2 weeks ago. It has become increasingly obvious that FedEx i= s not going to be delivering this package and I=E2=80=99m aware that they a= re having some issues at the Springfield location. At this time I absolutely want a cancellation of this order and = a full refund. As it is, I now I only have a few days until I can physicall= y replace this item in order to have it for Christmas. I am terribly disapp= ointed in how long this has taken to resolve.


Michelle Stanberry 


On Dec 20, 2024, at 9:07=E2=80=AFAM, Designer Living Inc.

=EF=BB=BF

Hello Michelle / Walma= rt -

 

I hope this email finds you well. I am reaching out to provide you with = an update on the status of your recent order number200012446587687 and PO 108934448254686.

 

Upon reviewing our records, I see that your order is currently in transi= t and on its way to you. You can track the status of your order using the F= edEX tracking number:770585506077.

 

Thank you for your patience and understanding. We appreciate your busine= ss and look forward to serving you again in the future.

 

Best regards,

Jerson

Designer Living Customer Service

info@designerliving.com       

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D

The order was not delivered to my home. We live in a secure, rural area = and have a ring camera. It is obvious that if it has been delivered, it was= not delivered to the correct address. Since your email has informed me tha= t this package has been sent and I know that it was not delivered to my home,then I am needing a refund on = this purchase.


Michelle Stanberry 


On Dec 18, 2024, at 10:36=E2=80=AFAM, Designer Living Inc.

=EF=BB=BF

Hello Michelle / Walma= rt-

 

Thank you for your email.  Upon checking with FedEx, your order#:200012446587687/ Purchase order = #: 108934448254686 w= ith the tracking#: 770585506077 has been delivered on 12/14/24.  We ask that you first check with other family members, = neighbors and around the outside of your home to ensure the package was not= misplaced. 

 

Sincerely,

Kyle

Designer Living Customer Service

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D


Dear Designer Living Inc., 


Michelle Stanberry wants to connect with you for the order below:


Customer Order Number:  200012446587687

Purchase Order No:  108934448254686

Reason for Contact:  Where is my order

Item name/number:  Comfort Spaces Full Sheet Set, = Flannel Bed Sheets Full, 100% Cotton Bed Sheets Set with Deep Pocket, 4-Pie= ce/1556913286



Customer Message:

I still did not receive my package today. I=E2=80=99m concerned about th= e long delay before Christmas. Every day I get a message saying that the pa= ckage will arrive and every day it does not arrive. Should I be canceling t= his order or will it be here soon? =EF=BF=BC


What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 ho= urs, per the guidelines outlined in theMarketplac= e Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours, Walmar= t may proactively refund the customer.



Thank you, 

Your Walmart Customer Care Team


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