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Dear Designer Living Inc. 

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the cu= stomer for the order below. The customer is receiving a copy of this messag= e.

Customer Name: Gale Slauson
Customer Order Number: 200012843591355
Purchase Order No: 108935189228452
Reason for Contact:  Delivered to Wrong Location/LAD<= /div>
Item name/number:   Serta Plush Cal King Top Heated P= lush Electric Mattress Pad, Auto Shut Off Ultra-Soft Waterproof Heating Mat= tress Protector with Dual Controller and 10 Heat Settings White/2892157197 =
Agent message:   Greetings, our mutual customer would= like an update on this item since tracking is showing just delayed. Thank = you.


What you need to do now:
=20
1. Reply to this message to contact the customer, and do so within 48= hours, per the guidelines outlined in the Market= place Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours, = Walmart may proactively refund the customer.
=20


Thank you, 
Your Walmart Customer Care Team

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