Received: from PH7PR06MB9071.namprd06.prod.outlook.com (2603:10b6:510:15f::12) by BLAPR06MB6834.namprd06.prod.outlook.com with HTTPS; Sat, 21 Dec 2024 16:45:37 +0000 Received: from BYAPR03CA0020.namprd03.prod.outlook.com (2603:10b6:a02:a8::33) by PH7PR06MB9071.namprd06.prod.outlook.com (2603:10b6:510:15f::12) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.8272.18; Sat, 21 Dec 2024 16:45:33 +0000 Received: from SJ1PEPF00002316.namprd03.prod.outlook.com (2603:10b6:a02:a8:cafe::5f) by BYAPR03CA0020.outlook.office365.com (2603:10b6:a02:a8::33) with Microsoft SMTP Server (version=TLS1_3, cipher=TLS_AES_256_GCM_SHA384) id 15.20.8272.16 via Frontend Transport; Sat, 21 Dec 2024 16:45:33 +0000 Authentication-Results: spf=pass (sender IP is 161.38.195.100) smtp.mailfrom=relay.walmart.com; dkim=pass (signature was verified) header.d=relay.walmart.com;dmarc=pass action=none header.from=relay.walmart.com;compauth=pass reason=100 Received-SPF: Pass (protection.outlook.com: domain of relay.walmart.com designates 161.38.195.100 as permitted sender) receiver=protection.outlook.com; client-ip=161.38.195.100; helo=m195-100.mailgun.net; pr=C Received: from m195-100.mailgun.net (161.38.195.100) by SJ1PEPF00002316.mail.protection.outlook.com (10.167.242.170) with Microsoft SMTP Server (version=TLS1_3, cipher=TLS_AES_256_GCM_SHA384) id 15.20.8251.15 via Frontend Transport; Sat, 21 Dec 2024 16:45:32 +0000 DKIM-Signature: a=rsa-sha256; v=1; c=relaxed/relaxed; d=relay.walmart.com; q=dns/txt; s=smtp; t=1734799530; x=1734806730; h=Content-Transfer-Encoding: Content-Type: Message-Id: To: To: From: From: Subject: Subject: Mime-Version: Date: Sender: Sender; bh=FVgCnWweRrEGkG7k/yLgUe/i0EUgmKJ6J4QW1bQRLx0=; b=pr0tI/AGCJkhipUA1IZ+cOt6SbLyI5XQtZvpKQj9MSaEOXQuTx1TObL2YNrL7rXrVm7nuP250ADa9KsNZa7ODnxbLRWIfX4dWzALXaERoqEF68uAqeKOVTuJu1HdhcMDXzvwGX56EDZmzimVqrmRifP3rn1Q2sOfEdEKBUOm2IA= X-Mailgun-Sending-Ip: 161.38.195.100 X-Mailgun-Sending-Ip-Pool-Name: X-Mailgun-Sending-Ip-Pool: X-Mailgun-Sid: WyJiYjQxZiIsImluZm9AZGVzaWduZXJsaXZpbmcuY29tIiwiYWYzNjRlIl0= Received: by 356fdb96a543 with HTTP id 6766f0aa893ba9e424f0b001; Sat, 21 Dec 2024 16:45:30 GMT Sender: c-DDB0CFDDA6BC400E960ADE2E728D66A7@relay.walmart.com Date: Sat, 21 Dec 2024 16:45:30 +0000 Subject: Re: Message from Walmart.com Customer: Where is my order, 200012446587687 #Ref 20241217003124881 From: Michelle Stanberry To: "Designer Living Inc." X-Mailgun-Tag: CCCP:SELLER X-Mailgun-Track-Opens: true X-Mailgun-Variables: {"incidentId": "DDB0CFDDA6BC400E960ADE2E728D66A7"} Message-Id: <20241221164530.40b513d71d1148f8@relay.walmart.com> Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable Return-Path: bounce+e5c2e7.af364e-info=designerliving.com@relay.walmart.com X-MS-Exchange-Organization-ExpirationStartTime: 21 Dec 2024 16:45:32.7902 (UTC) X-MS-Exchange-Organization-ExpirationStartTimeReason: OriginalSubmit X-MS-Exchange-Organization-ExpirationInterval: 1:00:00:00.0000000 X-MS-Exchange-Organization-ExpirationIntervalReason: OriginalSubmit X-MS-Exchange-Organization-Network-Message-Id: 2c284d1e-e1dd-4ab3-3440-08dd21dee2cb X-EOPAttributedMessage: 0 X-EOPTenantAttributedMessage: 5507cbd0-db12-4d17-a196-85902bba4364:0 X-MS-Exchange-Organization-MessageDirectionality: Incoming X-MS-PublicTrafficType: Email X-MS-TrafficTypeDiagnostic: SJ1PEPF00002316:EE_|PH7PR06MB9071:EE_|BLAPR06MB6834:EE_ X-MS-Exchange-Organization-AuthSource: SJ1PEPF00002316.namprd03.prod.outlook.com X-MS-Exchange-Organization-AuthAs: Anonymous X-MS-Office365-Filtering-Correlation-Id: 2c284d1e-e1dd-4ab3-3440-08dd21dee2cb X-MS-Exchange-AtpMessageProperties: SA|SL X-MS-Exchange-Organization-SCL: 1 X-Microsoft-Antispam: BCL:0;ARA:13230040|69100299015|29132699027|8096899003; X-Forefront-Antispam-Report: CIP:161.38.195.100;CTRY:US;LANG:en;SCL:1;SRV:;IPV:NLI;SFV:NSPM;H:m195-100.mailgun.net;PTR:m195-100.mailgun.net;CAT:NONE;SFS:(13230040)(69100299015)(29132699027)(8096899003);DIR:INB; X-MS-Exchange-CrossTenant-OriginalArrivalTime: 21 Dec 2024 16:45:32.1652 (UTC) X-MS-Exchange-CrossTenant-Network-Message-Id: 2c284d1e-e1dd-4ab3-3440-08dd21dee2cb X-MS-Exchange-CrossTenant-Id: 5507cbd0-db12-4d17-a196-85902bba4364 X-MS-Exchange-CrossTenant-AuthSource: SJ1PEPF00002316.namprd03.prod.outlook.com X-MS-Exchange-CrossTenant-AuthAs: Anonymous X-MS-Exchange-CrossTenant-FromEntityHeader: Internet X-MS-Exchange-Transport-CrossTenantHeadersStamped: PH7PR06MB9071 X-MS-Exchange-Transport-EndToEndLatency: 00:00:05.3803224 X-MS-Exchange-Processed-By-BccFoldering: 15.20.8272.000 X-Microsoft-Antispam-Mailbox-Delivery: ucf:0;jmr:0;auth:0;dest:I;ENG:(910001)(944506478)(944626604)(920097)(930097)(140003); X-Microsoft-Antispam-Message-Info: =?utf-8?B?TGhtdENveXhvZmNVSVVkUWVTOGZnWTNqM1VrckJydFp3N1g2Z2o5aW5KL2FJ?= =?utf-8?B?cXpwQWRkdkpJa2w2V21Cd0RBWEdKNFdDTWZubi82WmFsMGRrT0ZUaTh3OTZY?= =?utf-8?B?M2dLQnpDdWhuV2FVZXpuTEI0M0NMeHlmYWhHOVg0d1pDYTNmUzFicWlhZUJH?= =?utf-8?B?NTZmSjcvVmVuK3l0NUVFeUZXWWpwUnMzajdHMDRBbDIxTXJPcFRNOXFHdGlX?= =?utf-8?B?TklEdDlXMEJrRlNiTkFmNTNRR2YxSjFhYXBSTHpoVHFRRHBtNkZlY3NkSW1i?= =?utf-8?B?ZiswT2ZHWlI4OEQzUXFBVWRDdEZRZTd3Y0hibXVhVTl6WjZZSGhhQklMSXF2?= =?utf-8?B?cWdOOUxjODA4VVhGWkpnSFY1QkRTV1dCak9hcGJ0b1dydTVyNWVpRFgxTkpR?= =?utf-8?B?Mk9nWlZlamloVDllb2V1alRoT1IvMkpKcndsY1BwWEI0bDlTem4xOVRjWUhw?= =?utf-8?B?bmFNclJtQTM5UUNNb2V2TEk4d1VRWGdia0dEVnFIYmdVNlg1NHNvZnNaY1Mx?= =?utf-8?B?MERLQ1dQTGlreWxVK05wS000NUJlWkpnWmxtTmtSVXgwcXhmdlZpdDdCMGVM?= =?utf-8?B?cm1ESHhLTXlGY21MYzN2bnZOdUgrRHZqQ2YveEhVNzFPRXBScml3eThIZDNW?= =?utf-8?B?aTQzY2lFR0diK3VSalNPSjNWTy92SjJGUDBzYWZMb1kzb3FySDdEUDBOaU55?= =?utf-8?B?SzU5clB4TUwxVWdJeUdxNG0wZjRtcEI5SWtEUjh6OXppUXBETk5Nc092UXhj?= =?utf-8?B?QWVrUmlMVmRIMmtZQ2YrU3JMT2ZvckZiWml4ek1sN2NsU2p0SVZHaVpKaDZp?= =?utf-8?B?T3E0dDkyQWRxOUhUTWRVbmxXdEVWV1ZlZ0dXMTlJSDlNSUZwenJNN0VkK0NJ?= =?utf-8?B?R2xvbFpydHhneGNzSHg2aTQyRUd5c2JLQTgyanh3aXdMc2JKc3FoNms1NW5L?= =?utf-8?B?L09iclBIK202ZHNqQkVhTVJQU3YyQ0IyTTV2SUZMNkRNQ1g2bWdvRG16SThB?= =?utf-8?B?dDEyRng3Z2tGU054U1ZhMjNPZkk5OTJZdWxwS2lDL2JtNXZpbCtlRGZxQWRk?= =?utf-8?B?dXU4OUJBdldybVA3Z0FEVmplZERDSTdyUkdLWE9ZbUtjc2p3ZllMdTNxQmZp?= =?utf-8?B?ejIycGhPYVYrSlQ0L0lwSlVDUXYySHpmZTFCQU1BbW1ZYW1JdlZuemNrTENN?= =?utf-8?B?Q3d5Mi9pQWo0VUd0U3U1VUlyMDRZRGQ1RkdSeDhtMHc4MGpOeFRYdnh5UEh4?= =?utf-8?B?SFVhQzlxcWE0c1JWcEdvTFJ1Zk44THFXQlAyZ3hZYVdaOHlkaVVUVlJLR0pm?= =?utf-8?B?bVhWTzhoclplRU1FaVV6Q1VkVHhjNmluaGZsZ1RLOE03aHJtWDlLMVJoNmRY?= =?utf-8?B?REN5N09wWUxhUFBTblcydk9GZmUyaWRMMXRjSmxGb3o0eUlnZUNQekVrcDQ5?= =?utf-8?B?a0JDRGZiMUFUQ2FqZFRnODhnZXpzVm4rVnIzSHlUeTA1dnJzREphWkNBdExm?= =?utf-8?B?K0ZkNWp4TExlQktxelQ1OGZ6NjZZWWd4aUw5OUpkcFBxRSt1TlAwK3BSVnhB?= =?utf-8?B?LzFSSEhJeHNBaFIvS0RkYmFJaVREOFBTdWxVd1c5L3N1OHQ1c0tzdytJV0Vy?= =?utf-8?B?cXFGYWtEZDBITjl3WjBaRnkyR3U3dlBCNTRLT25Vc1JDM1o1Wm5YL1hzQ3or?= =?utf-8?B?N0YvbVVzQW43V3EzQmJMRThGdGdWNVpnSFFVUzdpYVRiYnFldVFiVzlwSURR?= =?utf-8?B?REpBSUV3alg4bXhMTWVmUUhOMEtGSStTTE1seTFUQ0oxekxCTVZVaWFnQzZu?= =?utf-8?B?S2svRmxKdUFNSzdxS1Vad2NTcm5WOFloSGI2OHBpZ245MWZidWdmUWFiNTBt?= =?utf-8?B?MlkwS1BFSDNKMEhGVWtKUkYrSGpPeDN1VGc1bHJQZTA3OW53dDdTRUJwYi83?= =?utf-8?B?aUErdlRMM2RNLzRlVzFCekVMODhFZlhCMmc5S3F3QUtGdVNhL3JZNGQ4VDJv?= =?utf-8?B?OFJndDU5eHp5eWpsOGI3aUhtb3laWjkzZi94d29NL05Db3dyTmxHV3h0dWFX?= =?utf-8?B?WGZ0S0U2cTJ4Wk1TcnVkQlpYcnowbHJnZE1mSFVzb1doTjRnd2hjQVpYekRh?= =?utf-8?B?SnprendCNXNrTThublIrOW1VZ1J2QklMWlF3bUZ3SUwwWVZsa1N0YmZoMXBW?= =?utf-8?B?czZnRldUSnZ0d2d5SFhGZDF3ellsT1JZazRCVkNTbnNQMVRsKzdWS2lyR05F?= =?utf-8?B?cVhTdUxIMmlPRzRZY2p1YWZTak5MSDZPRGExWEkrSENNZFhnWUZ0SjRpZE1k?= =?utf-8?B?NEFqV045Mnd3aitFZ21zWTkwN1dFRXpTZ0dqVUNsRmhsZFJ4cExoajd5c05Y?= =?utf-8?B?TWxQU0s5blpBTk9BLzRORkdVYU9rNG9sMlA3eml2akFGTEg5cWJac2JBRkMw?= =?utf-8?B?Y052cFNwT0RYMUFJK0JQS201MVllYm02NCtOODJHcWhRNjNmZTMrMFE2Q0ta?= =?utf-8?B?ek1FY1c1UWd3Z0wveXZ4cW4wLzlQNzMzcmtmU05wMnp1eTRvNjNPZzhRNE1Q?= =?utf-8?B?QkZJTXVHSVVuWG9scjk3UjdRbWdyMlVTbWNCOTNqS3g1cTM3NXNOalNrUnZp?= =?utf-8?B?d1RpNER6SEp2aWc3aVNXc2dyNE9lWUpHTXlDbzE0U1UyV25zUlZnWjFRbGdK?= =?utf-8?B?OXJsMXFmdXVna1dLc3huYWRoc2dtYnhHQktqTXFxMmF1VGdxakdNOVkvY0lK?= =?utf-8?B?UThLMGJpV0hzbkJIK0hVSmxSMXJjdUliQ0VHTURISEk0UzBYOVA4Y1FsQzdN?= =?utf-8?B?b2N5UEVWWENmUy9TQUdTaG8zWElQbDhZeE5nUE8ybUl6NXhVNHErQzNaUHhz?= =?utf-8?B?VFdPa3R4cVZPM2hlelRVWUwydz09?= MIME-Version: 1.0 It is Saturday morning, and I still have not received my package that I ord= ered almost 2 weeks ago. This is a second package I=E2=80=99ve ordered from= you and not received. It has become increasingly obvious that FedEx is not= going to be delivering this package and I=E2=80=99m aware that they are having some issues at the Springfield loca= tion. At this time I absolutely want a cancellation of this order and a ful= l refund. As it is, I now I only have a few days until I can physically rep= lace this item in order to have it for Christmas. I am terribly disappointed in how long this has taken to resolve.
Michelle 

On Dec 20, 2024, at 9:42=E2=80=AFAM, Designer Liv= ing Inc. <s-DDB0CFDDA6BC400E960ADE2E728D66A7@relay.walmart.com> wrote= :

=EF=BB=BF

Hello Michelle/ Walmart-


Thank you for all of the informati= on that you have provided. We have contacted FedEx and they informed us tha= t your package is out for delivery today. Please make your self available t= oday or to have someone receive the package.


Sincerely,

Kyle

Designer Living


=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D

Also, this email is telling me that my package has already been delivere= d to check around my home and in the neighborhood. But when I am checking o= n the shipping status, it is showing that it is still not been delivered. S= o your email and the shipping status are not matching up.

Michelle stanberry


On Dec 20, 2024, at 7:19=E2=80=AFAM, Michelle Stanberry

=EF=BB=BF The order was not delivered to my home. We live in a secure, r= ural area and have a ring camera. It is obvious that if it has been deliver= ed, it was not delivered to the correct address. Since your email has infor= med me that this package has been sent and I know that it was not delivered to my home,then I am needing a refund on = this purchase.


Michelle Stanberry 


On Dec 18, 2024, at 10:36=E2=80=AFAM, Designer Living Inc.

=EF=BB=BF

Hello Michelle / Walma= rt-

 

Thank you for your email.  Upon checking with FedEx, your order#:200012446587687/ Purchase order = #: 108934448254686 w= ith the tracking#: 770585506077 has been delivered on 12/14/24.  We ask that you first check with other family members, = neighbors and around the outside of your home to ensure the package was not= misplaced. 

 

Sincerely,

Kyle

Designer Living Customer Service

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D


Dear Designer Living Inc., 


Michelle Stanberry wants to connect with you for the order below:


Customer Order Number:  200012446587687

Purchase Order No:  108934448254686

Reason for Contact:  Where is my order

Item name/number:  Comfort Spaces Full Sheet Set, = Flannel Bed Sheets Full, 100% Cotton Bed Sheets Set with Deep Pocket, 4-Pie= ce/1556913286



Customer Message:

I still did not receive my package today. I=E2=80=99m concerned about th= e long delay before Christmas. Every day I get a message saying that the pa= ckage will arrive and every day it does not arrive. Should I be canceling t= his order or will it be here soon? =EF=BF=BC


What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 ho= urs, per the guidelines outlined in theMarketplac= e Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours, Walmar= t may proactively refund the customer.



Thank you, 

Your Walmart Customer Care Team


3D""

3D""

3D""

3D""
3D""