Subject: Please contact the customer - Refund Not Received
From: Walmart Customer Care <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Thu, 19 Dec 2024 19:04:54 +0000

Dear Designer Living Inc.,

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below.

Customer Name: Linda Millard

Customer Order Number: 200012479135816

Purchase Order No: 108934030861465

Reason for Contact:  Refund Not Received

Item name/number:   Comfort Spaces Queen Size Comforter Set, 5-Piece Floral Bedding Set for All Season, Purple Queen Comforter Set with Bed Skirt, Bed Size: Queen, Actual Color: Purple, Theme: Comforter Set/577634027

Agent message:   Hello there! This is John Fernando from Walmart Customer Care. I m reaching out for our customer Linda Millard for the order that she received incorrect worth of $46.23. I appreciate you providing her all the details on how she can have a refund for this order without returning the item as the store does not accept the return. Please respond within 48 hours. Thank you so much!

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team