Subject: Re: Message from Walmart.com Customer: Where is my order, 200012472497039 #Ref 20241209003124670
From: Courtney Naranjo <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Fri, 13 Dec 2024 06:40:43 +0000

How do know when to expect the replacement package?

On Dec 10, 2024, at 5:24 PM, Designer Living Inc. <[email-masked]> wrote:

Hello Kelly / Walmart -

Thank you for confirming your shipping address. We have processed the replacement order. Please allow 5-7 business days for FedEx Ground delivery.

Sincerely,

Jerson

Designer Living Customer Service

[email-masked]

===============================================================================

Kyle,

A replacement works. This is for Christmas!

Thanks, this is the shipping address.

509 middle st

Beloit, Wi

53511

On Dec 10, 2024, at 11:09 AM, Designer Living Inc.

Hello Courtney/ Walmart-

Thank you for your email. We apologize if you did not receive your order. We would like to send you a replacement. If you agree with the resolution provided, can you give us the address where we will send the replacement?

Sincerely,

Kyle

Designer Living

===============================================================================

Dear Designer Living Inc.,

Courtney Naranjo wants to connect with you for the order below:

Customer Order Number:  200012472497039

Purchase Order No:  108933691274784

Reason for Contact:  Where is my order

Item name/number:  Comfort Spaces Full/Queen Cozy Velvet Comforter Sets, Luxe 3-Piece All Season Down Alternative Bedding Set, Pink Blush Damask Comforter Bed Set with Pillow Shams/1544654765

Customer Message:

My package has been stuck in Port Wentworth, Georgia since November 30th. It was supposed to be delivered days ago. There hasn’t been an update on my package in days. Can you please confirm that the package is still on its way?

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team