Subject: Please contact the customer - Return/Replace - Late to Arrive
From: Walmart Customer Care <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Thu, 12 Dec 2024 18:39:24 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Lorianne Beauvais

Customer Order Number: 200012449834940

Purchase Order No: 108934030261465

Reason for Contact:  Return/Replace - Late to Arrive

Item name/number:   Comfort Spaces Queen Size Comforter Sets, 9-Piece Bed in a Bag Queen, Orange Bedding Comforter Set with Comforter, Flat Sheet, Fitted Sheet with Side Pockets, Bed Size: Queen, Actual Color: Orange/848203619

Agent message:   Hi! this is Ronel from Walmart Care reaching out on behalf of the customer named Lorianne Beauvais. They are calling in with regards of the order that was delayed many times and delivered today but the customer did not receive anything. They are requesting for the refund of the item. Kindly, assist them with their request./

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team