Subject: Re: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 20241210003124683
From: Archana Apraschervu <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Thu, 12 Dec 2024 18:23:45 +0000

Hello
Thank you for contacting back here is the photo where it has ripped.

Sent from Yahoo Mail for iPhone

On Tuesday, December 10, 2024, 11:54 AM, [email-masked] <[email-masked]> wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200012475479986

Item:   Comfort Spaces Full Sheet Set, Flannel Bed Sheets Full, 100% Cotton Bed Sheets Set with Deep Pocket, 4-Piece

Hello Archana/ Walmart-

Thank you for your email. Can you provide us a photo of the damaged item that you have received?

Sincerely,

Kyle

Designer Living

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Archana Apraschervu

Customer Order Number: 200012475479986

Purchase Order No: 108933691998020

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Comfort Spaces Full Sheet Set, Flannel Bed Sheets Full, 100% Cotton Bed Sheets Set with Deep Pocket, 4-Piece/1556913286

Agent message:   The sheets came damaged. "Both the sheet sets are toured up in between where you can’t see because it’s inside" The customer needs a refund with no return needed.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team