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Date: Tue, 10 Dec 2024 14:46:39 +0000 (UTC)
From: Cynthia Suchecki <cindisu@yahoo.com>
To: "info@designerliving.com" <info@designerliving.com>
Message-ID: <1790188728.891037.1733841999452@mail.yahoo.com>
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Subject: Re: RE:Cancelled Order D24B100A7F   #Ref 20241126003424251
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MIME-Version: 1.0

------=_Part_891036_1472951225.1733841999451
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: quoted-printable

Dear Kyle,
Thank you for your email and for the update on the status of my refund requ=
est for order D24B100A7F. I understand that the investigation with FedEx is=
 ongoing and may take additional time.
However, it's now been 14=C2=A0days since I first contacted customer servic=
e regarding this lost package. While I appreciate the efforts being made to=
 locate the package, the initial assurance of a two-business-day refund fol=
lowing the cancellation request on October 20th has not been met. This disc=
repancy is causing some concern.
Could you please provide a more concrete timeframe for when I can expect th=
e refund to be processed, should the FedEx investigation confirm the packag=
e is lost? Knowing a definitive date, even if it extends beyond the origina=
l timeframe, would be greatly appreciated. I understand that these situatio=
ns can be complex, but a clear update on the expected resolution would alle=
viate my worry.
Thank you for your prompt attention to this matter.
Sincerely,
Cynthia Sucheckicindisu@yahoo.com479.871.8689


On Wednesday, November 27, 2024, 11:46 AM, info@designerliving.com <info@de=
signerliving.com> wrote:


Hello Cynthia-




Thank you for your email. We have forwarded your refund request to our refu=
nds department. Based on their latest update, our warehouse team confirmed =
that the package was received by FedEx and opened a case to know the reason=
 as to why there have been no scans in the package.=C2=A0

We have contacted FedEx to update the status of the case, FedEx informed us=
 that they are still investigating and said that the investigation will tak=
e 5-10 business days. Once FedEx confirmed that the package is deemed lost,=
 our refunds department will process the refund request. Once you receive y=
our refund you will be notified through email.




Sincerely,

Kyle

Designer Living

info@designerliving.com




=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D




Dear Customer Service Team,




I am writing to follow up on a refund for order D24B100A7F, which I placed =
on October 10th, 2024, and intended as a gift for my sister, Connie Stevens=
 (address and email provided below).




On October 20th, 2024, =C2=A0we contacted your customer service department =
to inquire about the order's status after it had shipped. =C2=A0We spoke wi=
th a representative named Kyle, who, unfortunately, was unable to locate th=
e order in your tracking=C2=A0system. =C2=A0Given this, we requested a canc=
ellation and were assured by Kyle that the refund would be credited back to=
 my credit card within two business days.




It is now 4=C2=A0business days since our conversation with Kyle, and I have=
 yet to see the refund reflected in my account. =C2=A0I understand that unf=
oreseen delays can occur, but I would appreciate it if you could investigat=
e this matter urgently. =C2=A0Could you please provide an update on the sta=
tus of my refund and an estimated timeframe for when I can expect the funds=
 to be returned?




Thank you for your time and assistance.




Sincerely,




Cynthia Suchecki

101 West Champions Blvd

Rogers, AR 72758

cindisu@yahoo.com

479.871.8689




Sister's Information (Recipient of Order):

Connie Stevens

118 Signature Drive

Farmington, AR 72730

Connielouisestevens@gmail.com








------=_Part_891036_1472951225.1733841999451
Content-Type: text/html; charset=UTF-8
Content-Transfer-Encoding: quoted-printable

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ft-com:vml" xmlns:o=3D"urn:schemas-microsoft-com:office:office"><head><!--[=
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96</o:PixelsPerInch></o:OfficeDocumentSettings></xml><![endif]-->
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8"></=
head><body>
<div>Dear Kyle,</div><br><div>Thank you for your email and for the update o=
n the status of my refund request for order D24B100A7F.  I understand that =
the investigation with FedEx is ongoing and may take additional time.</div>=
<br><div>However, it's now been 14&nbsp;days since I first contacted custom=
er service regarding this lost package. While I appreciate the efforts bein=
g made to locate the package, the initial assurance of a two-business-day r=
efund following the cancellation request on October 20th has not been met. =
 This discrepancy is causing some concern.</div><br><div>Could you please p=
rovide a more concrete timeframe for when I can expect the refund to be pro=
cessed, should the FedEx investigation confirm the package is lost?  Knowin=
g a definitive date, even if it extends beyond the original timeframe, woul=
d be greatly appreciated.  I understand that these situations can be comple=
x, but a clear update on the expected resolution would alleviate my worry.<=
/div><br><div>Thank you for your prompt attention to this matter.</div><br>=
<div>Sincerely,</div><br><div>Cynthia Suchecki</div><div>cindisu@yahoo.com<=
/div><div>479.871.8689</div><br><br class=3D"yahoo-yai-end-of-content"><div=
><div><p class=3D"yahoo-quoted-begin" style=3D"font-size: 15px; color: rgb(=
132, 115, 255); padding-top: 15px; margin-top: 0px;">On Wednesday, November=
 27, 2024, 11:46 AM, info@designerliving.com &lt;info@designerliving.com&gt=
; wrote:</p><blockquote class=3D"iosymail" style=3D""><div id=3D"yiv1760246=
906"><!--[if gte mso 9]><xml><o:OfficeDocumentSettings><o:AllowPNG/><o:Pixe=
lsPerInch>96</o:PixelsPerInch></o:OfficeDocumentSettings></xml><![endif]-->
<p>Hello Cynthia-</p><p><br></p><p>Thank you for your email. We have forwar=
ded your refund request to our refunds department. Based on their latest up=
date, our warehouse team confirmed that the package was received by FedEx a=
nd opened a case to know the reason as to why there have been no scans in t=
he package.&nbsp;<br><br>We have contacted FedEx to update the status of th=
e case, FedEx informed us that they are still investigating and said that t=
he investigation will take 5-10 business days. Once FedEx confirmed that th=
e package is deemed lost, our refunds department will process the refund re=
quest. Once you receive your refund you will be notified through email.</p>=
<p><br></p><p>Sincerely,</p><p>Kyle</p><p>Designer Living</p><p>info@design=
erliving.com</p><p><br></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br></p><p>Dear Customer S=
ervice Team,</p><p><br></p><p>I am writing to follow up on a refund for ord=
er D24B100A7F, which I placed on October 10th, 2024, and intended as a gift=
 for my sister, Connie Stevens (address and email provided below).</p><p><b=
r></p><p>On October 20th, 2024, &nbsp;we contacted your customer service de=
partment to inquire about the order's status after it had shipped. &nbsp;We=
 spoke with a representative named Kyle, who, unfortunately, was unable to =
locate the order in your tracking&nbsp;system. &nbsp;Given this, we request=
ed a cancellation and were assured by Kyle that the refund would be credite=
d back to my credit card within two business days.</p><p><br></p><p>It is n=
ow 4&nbsp;business days since our conversation with Kyle, and I have yet to=
 see the refund reflected in my account. &nbsp;I understand that unforeseen=
 delays can occur, but I would appreciate it if you could investigate this =
matter urgently. &nbsp;Could you please provide an update on the status of =
my refund and an estimated timeframe for when I can expect the funds to be =
returned?</p><p><br></p><p>Thank you for your time and assistance.</p><p><b=
r></p><p>Sincerely,</p><p><br></p><p>Cynthia Suchecki</p><p>101 West Champi=
ons Blvd</p><p>Rogers, AR 72758</p><p>cindisu@yahoo.com</p><p>479.871.8689<=
/p><p><br></p><p>Sister's Information (Recipient of Order):</p><p>Connie St=
evens</p><p>118 Signature Drive</p><p>Farmington, AR 72730</p><p>Connieloui=
sestevens@gmail.com</p><p><br><br></p></div><blockquote></blockquote></bloc=
kquote></div></div>
</body></html>=

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