Subject: Please contact the customer - Delivered to Wrong Location/LAD
From: Walmart Customer Care <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Sat, 07 Dec 2024 23:15:48 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Archana Apraschervu

Customer Order Number: 200012475479986

Purchase Order No: 108933691998020

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Comfort Spaces Full Sheet Set, Flannel Bed Sheets Full, 100% Cotton Bed Sheets Set with Deep Pocket, 4-Piece Plaid Blue/599871154

Agent message:   ***THIS IS A WALMART ESCALATION***

Dear Seller,

This email from Walmart.com. Customer has reached out to us with a complaint regarding an order that was sold and shipped by you, customer has received damaged items and would like replacements. Kindly reach out to the customer with the update. Below are order and customer details.

Order#200012475479986

Item name: Comfort Spaces Full Sheet Set, Flannel Bed Sheets Full, 100% Cotton Bed Sheets Set with Deep Pocket, 4-Piece Plaid Blue (2x quantity)

Customer phone: +1 3149540770

Customer email address: [email-masked]

Regards,

Walmart.com.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team