Subject: Re: Please contact the customer - Delivered to Wrong Location/LAD #Ref 20241205003224577
From: Sandi Cayler <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Fri, 06 Dec 2024 15:51:40 +0000

My address is 1702 Pearl St. Belvidere Illinois  61008. I would like my order.

On Fri, Dec 6, 2024, 9:46 AM [email-masked] <[email-masked]> wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200012600485302

Item:   Comfort Spaces Queen Size Comforter Set, 9-Piece Bed in a Bag Queen, Navy Blue Bedding Comforter Set with Comforter, Flat Sheets, Fitted Sheets with Side Pockets

Hello Sandi/ Walmart-

Thank you for your email. We are sorry to hear your order has not arrived. May you confirm your shipping address?

Sincerely,

Jeron

Designer Living Customer Service

[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Sandi Cayler

Customer Order Number: 200012600485302

Purchase Order No: 108933819471045

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Comfort Spaces Queen Size Comforter Set, 9-Piece Bed in a Bag Queen, Navy Blue Bedding Comforter Set with Comforter, Flat Sheets, Fitted Sheets with Side Pockets/129158108

Agent message:   Customer Name:  Sandi Cayler ////
Customer Order Number:  200012600485302 ///
Reason for Contact: only label has generated and estimated time of delivery is past. Please send this item to cx, as cx really wants this order to be delivered ///
Item name/number:  Comfort Spaces Queen Size Comforter Set, 9-Piece Bed in a Bag Queen, Navy Blue Bedding Comforter Set with Comforter, Flat Sheets, Fitted Sheets with Side Pockets ////
Agent message:  only label has generated and estimated time of delivery is past. Please send this item to cx, as cx really wants this order to be delivered. if this order could not be delivered then send replacement and compensate the cx for delay ///

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team