Subject: Please contact the customer - Ask a question
From: Walmart Customer Care <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Thu, 05 Dec 2024 16:50:17 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Noelle Dean

Customer Order Number: 200012729973187

Purchase Order No: 108933696332798

Reason for Contact:  Ask a question

Item name/number:   Comfort Spaces King Cozy Velvet Comforter Sets, Luxe 3-Piece All Season Down Alternative Bedding Set, Champagne Damask Comforter Bed Set with Pillow Shams, Bed Size: King, Actual Color: Champagne/5978454565

Agent message:   I am contacting you on the customer behalf as she received the wrong color for the Comfort Spaces King Cozy Velvet Comforter Sets 3-Piece. So, please initiate a replacement for her ASAP with the same color she wants and keep her updated. Thanks in advance.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team