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Date: Thu, 05 Dec 2024 04:54:26 +0000
Subject: Message from Walmart.com Customer, Ref ID: D1A0AC80A9144BEFACA4A4747C43E399
From: Dorothy Ciezczak <pc-D1A0AC80A9144BEFACA4A4747C43E399@relay.walmart.com>
To: "Designer Living Inc." <info@designerliving.com>
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MIME-Version: 1.0

<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8"><d=
iv>Hi <b>Designer Living Inc.,</b><div><br><br>

<div>You have received an inquiry from <b>Dorothy Ciezczak</b> <br><br>

<b>=20
I am writing to follow up on the return of items associated with order #200=
012397418749. The items, along with three others, were picked up by a FedEx=
 driver from my home. Despite requesting a receipt, the driver assured me t=
hat the items were scanned and would reflect on my Walmart app by the end o=
f the day. I noticed that none of the four items appeared as updated in the=
 app. I promptly contacted Walmart=E2=80=99s customer service, and an agent=
 confirmed that FedEx records show all four items were picked up. Since the=
n, I have called Walmart five times over the past month, only to be told re=
peatedly that the return has been =E2=80=9Cescalated.=E2=80=9D

This has been an incredibly frustrating experience. Beyond the monetary asp=
ect, this prolonged issue and lack of resolution reflect poorly on Walmart=
=E2=80=99s customer service. I have invested significant time and effort in=
to resolving this matter without success.
Please help me</b> <br><br>

You can respond to the customer directly by replying to this email. Please =
respond to this inquiry within 48 hours based on our <a href=3D"https://sel=
lerhelp.walmart.com/s/guide?article=3D000006402">Marketplace Seller Custome=
r Care Requirements</a>. We will keep a copy of each email sent and receive=
d to help resolve disputes, improve customer experience, and assess seller =
performance. </div><br><br>



<div>Thank you, <br>

Walmart Customer Service Team</div><br><br>

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