Subject: Re: Please contact the customer - Damaged/Missing Parts/Not Received #Ref 20241201003124430
From: Zenzele Fulton <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Mon, 02 Dec 2024 21:16:46 +0000

Hello ive already checked around and it wasnt left at my door specifically i went out on yesterday and bought a different set from walmart in store because it was needed for my new bed

Sent from my iPhone

On Dec 2, 2024, at 11:26 AM, [email-masked] wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200012786173639

Item:   Comfort Spaces King Bed in a Bag, 9 Pieces Bedding Comforter Sets with Down Alternative Comforter, Sheet Set and Side Pockets, Aqua Bed Set King Size, Bed Size: King, Actual Color: Aqua

Hello Zenzele / Walmart-

Thank you for your email.  Upon checking with FedEx, your order#:200012786173639/ Purchase order #: 108933586206635 with the tracking#: 770330803567 has been delivered on 12/1/24.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Kyle

Designer Living Customer Service

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Zenzele Fulton

Customer Order Number: 200012786173639

Purchase Order No: 108933586206635

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces King Bed in a Bag, 9 Pieces Bedding Comforter Sets with Down Alternative Comforter, Sheet Set and Side Pockets, Aqua Bed Set King Size, Bed Size: King, Actual Color: Aqua/1941052666

Agent message:   Hi, This is walmart.com. Customer contacted us in regard with the order that was lost. Customer would like to request a refund. Please contact our customer as soon as possible. Thank you.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team