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charset="us-ascii" Content-Transfer-Encoding: quoted-printable Dear Sellers, As we approach the busy holiday season, we want to ensure you have the reso= urces and information needed to connect with our team effectively. Below ar= e key updates and reminders for reaching out to Macy's Marketplace support: Key Updates to Note: 1. Help Center - Your first stop for answers to common questions. 1. "Contact Us" Cases - Submit cases for tailored assistance. 1. NEW: Holiday Escalation Process - Available for urgent issues effecti= ve immediately. 1. UPDATED: Case Categories - Revised options to help route your inquiri= es more efficiently. Help Center Whenever you have questions, we encourage you to start with our Help Center= . It provides instant access to expert-prepared answers for frequently aske= d topics. Submitting Cases via "Contact Us" If your question isn't resolved through the Help Center, you can submit a c= ase via the "Contact Us" link. * Cases are routed to the appropriate team (e.g., your Account Manager,= Seller Support, or technical specialists). * Most inquiries are addressed within 2 business days, with expedited r= esponses for urgent issues, such as promotions or pricing. * Submitting cases through other methods, such as email, may result in = delays and could prevent your inquiry from being addressed within the stand= ard 2 business day timeframe. * Please note: Do not use Mirakl messaging for support inquiries, as th= ese messages are not monitored by our team. NEW: Holiday Support Escalation Option Macy's Marketplace has launched a new Support Escalation option in the Sell= er Help Center. This feature is reserved for: * Time-sensitive emergencies (e.g., live site pricing issues). * Follow-ups on delayed responses beyond the expected timeframe. To ensure timely assistance, we kindly ask that this option be used exclusi= vely for urgent matters. All other inquiries should follow standard support= procedures. UPDATED: Case Categories We have updated some "Contact Us" case options to streamline issue resoluti= on. Below are the changes: Previous Option New Option Integration Change or develop your integration with Mirakl New Item Setup New / Unpublished Item Setup Live Item Content Updates Published Item Content Updates Shipping/Fulfillment Shipping/Fulfillment/Order Acceptance Returns/Refunds Returns/Refunds/Cancellations Owner/VDF to MP Transfers Moving between 1st party and 3rd party We appreciate your partnership and are committed to supporting you during t= his important time of year. Should you have any questions, please don't hes= itate to reach out. Warm regards, Macy's Marketplace Team --_000_SN7PR06MB71033E7C5E9AC6541BBC51FEBB2E2SN7PR06MB7103namp_ Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable

Dear Sellers, 

As we approach the busy holiday season, we want to e= nsure you have the resources and information needed to connect with our tea= m effectively. Below are key updates and reminders for reaching out to Macy= ’s Marketplace support:  

Key Updates to Note:  

  1. Help Center – Your first stop for answers to common questions.  =
  1. "Contact = Us" Cases – Submit cases for tailored assistance.  = ;
  1. NEW: Holiday E= scalation Process – Available for urgent issues effective immedia= tely.
  1. UPDATED: Case = Categories – Revised options to help route your inquiries more efficiently.&= nbsp; 

Help Center  

Whenever you have questions, we encourage you to sta= rt with our Help Center. It provides instant access to expert-prepared answ= ers for frequently asked topics.  

Submitting Cases via "Contact Us"&nb= sp; 

If your question isn’t resolved through the He= lp Center, you can submit a case via the "Contact Us" link. =  

  • Cases are routed = to the appropriate team (e.g., your Account Manager, Seller Support, or tec= hnical specialists).  
  • Most inquiries ar= e addressed within 2 business days, with expedited responses for urgent issues, such as= promotions or pricing.  
  • Submitting cases = through other methods, such as email, may result in delays and could preven= t your inquiry from being addressed within the standard 2 business day time= frame.  
  • Please note: <= /b>Do not use Mirakl messaging for support inquiries, as these messages are= not monitored by our team.  

NEW: Holiday Sup= port Escalation Option  

Macy’s Marketplace has launched a new Suppo= rt Escalation option in the Seller Help Center. This feature is reserved for:  =

  • Time-sensitive em= ergencies (e.g., live site pricing issues).  
    • Follow-ups on de= layed responses beyond the expected timeframe.  
      • <= /ul>


      To ensure timely assistance, we kindly ask that this option be used exclusi= vely for urgent matters. All other inquiries should follow standard support= procedures.   

       

      UPDATED: Case Categories  

      We have updated some "Contact Us" case opt= ions to streamline issue resolution. Below are the changes:  

      Previous Option  

      New Option  

      Integration  

      Change or develop your integration with Mirakl =  

      New Item Setup  

      New / Unpublished Item Setup  <= /p>

      Live Item Content Updates  

      Published Item Content Updates  

      Shipping/Fulfillment  

      Shipping/Fulfillment/Order Acceptance  

      Returns/Refunds  

      Returns/Refunds/Cancellations  =

      Owner/VDF to MP Transfers  

      Moving between 1st party and 3rd party  

        

      We appreciate your partnership and are committed to = supporting you during this important time of year. Should you have any ques= tions, please don’t hesitate to reach out.  

       

      Warm regards,  

      Macy’s Marketplace Team 

       

       

       

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