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So where is the glitch?

Laura

On Wed, Nov 20, 2024, 5:13 PM= Designer Living Inc. <s-5A085E6E9E044B488C75600E80D4DB29@relay.walmart.com= > wrote:

Hello Laura,

=


Thank you for your response. Unfortunately, we are unable to = process a refund or do something with your order because it was fulfilled b= y Walmart. We do not have any record of your order in our system. Any issue= s should be and will be taken care by Walmart Customer Service.


<= /p>

Sincerely, 

Giselle 

Designer Living Customer S= ervice 

info@designerliving.com

=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Hello all.


Order for multiple items placed Nove= mber 15.  Everything received except from Designer Living.  Follo= wing messages from Walmart item from DL delayed, but advised customer to co= ntact their help desk.  


A typical delayed deliv= ery date and expected delivery date is communicated to Walmart who informs = the customer.  Since that did not happen i contacted the help desk for= an update today per their message.


Today, November 20. Wa= lmart help desk advised DL product was still out of stock and questionable = if it would become available.  So I cancelled the order for the DL ite= m.  


Now suddenly DL is responsive, and has &quo= t;shipped".  If that were the case Walmart would have known and u= pdated new expected delivery date.  But the order message about this i= tem remained to contact the Walmart help desk which I did today.


=

The order is canceled.

Release my money in full.


Thank you.

Laura Harris 


On Wed, Nov 20, 20= 24, 10:29 AM info@designerliving.com <s-5A085E6E9E044B488C75600E80D4DB29@relay.walmart.com> wrote= :

You have a message from Designer= Living Inc. - Walmart.com  



= Sales Order Id:  200012454426720

Item:   None



Hello Laura -


=

Thank you for your email. This order was shipped by Walmart. We highly s= uggest that you contact Walmart cusotmer service to request a cancellation = regarding this order.


Sincerely,

Kyle

Designer= Living


=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D


Dear Designer Livi= ng Inc. 


** THIS IS AN ESCALATION **


This is Walmart Customer Care, contacting you on behalf of the customer fo= r the order below. The customer is receiving a copy of this message.

=

Customer Name: Laura Harris

Customer Order Number: 200012454426720

Purchas= e Order No: 108932124301428

Reason for Contact= :  Request cancel

Item name/number: &= nbsp; None/5059843863

Agent message:   Cancell= ation is requested



What you need to do = now:

1. Reply to this message to contact the customer, and d= o so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Ca= re Requirements.
2. If there has been no reply to this communication within 48 hours, = Walmart may proactively refund the customer.



Th= ank you, 
Your Walmart Customer Care Team


3D""



Walmart Customer Service T= eam


3D""

3D""

3D""
3D""