Subject: Message from Walmart.com Customer: Ask a question, 200012549438081
From: RuthAnn Snodgrass <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Wed, 20 Nov 2024 22:04:23 +0000

Dear Designer Living Inc.,

RuthAnn Snodgrass wants to connect with you for the order below:

Customer Order Number:  200012549438081

Purchase Order No:  108932121902371

Reason for Contact:  Ask a question

Item name/number:  Serta Plush Queen Top Heated Plush Electric Mattress Pad, Auto Shut Off Ultra-Soft Waterproof Heating Mattress Protector with Dual Controller and 10 Heat Settings White/1403366020

Customer Message:

I am requesting that a refund be given for one of the unpacked/shipped items. The order was placed for THREE heated mattress pads and only TWO were delivered. FedEx package 779976070443 said it was to include TWO of the three mattress pads, but there was only one in the package.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team