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Sent from my iPhone

On= Nov 20, 2024, at 3:48=E2=80=AFPM, RuthAnn Snodgrass <ruthannrg@yahoo.co= m> wrote:

=EF=BB=BFYes, the packages were delivered but not everything was i= n the packages. Please review what I have said below. The person at your co= mpany did not package the 3rd item. One package should have had two items i= n it.

Sent = from my iPhone

On Nov 2= 0, 2024, at 3:12=E2=80=AFPM, Designer Living Inc. <s-443391D5A6B84A708A6= B4648982DE3BA@relay.walmart.com> wrote:

=EF=BB=BF

Hello RuthAnn-

 

FedEx confirmed delive= ry of this package, and provided a photo of where the package delivered.&nb= sp; Unfortunately based on these conditions, we are unable to assist furthe= r with your claim at this time.  You may want to file a police report = or file a claim with your home owner=E2=80=99s insurance.

 

<= p>Thank you,

Kyle

Customer Service Rep

Designer Living

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D

Dear Designer Living Inc., 


=

RuthAnn Snodgrass wants to connect with you for the order below:

=


Customer Order Number:  20001254943808= 1

Purchase Order No:  108932121902371

Reason for Contact:  Ask a question

Ite= m name/number:  Serta Plush Queen Top Heated Plush Electric M= attress Pad, Auto Shut Off Ultra-Soft Waterproof Heating Mattress Protector= with Dual Controller and 10 Heat Settings White/1403366020



<= /p>

Customer Message:

I received the order in = two shipments. According to the shipment information, one package was to ha= ve one item, and the second package contain two.  However, they each o= nly included one item.  I am requesting a refund of the heated mattres= s pad or, alternatively, to have the item that was not shipped be sent to m= e.


What you need to do now:

1. Repl= y to this message to contact the customer, and do so within 48 hours, per t= he guidelines outlined in the Marketplace Seller = Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours, = Walmart may proactively refund the customer.



Thank you= , 

Your Walmart Customer Care Team


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