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Please review what I have said below. The person at y= our company did not package the 3rd item. One package should have had two i= tems in it.

Sent from my iPhone

On= Nov 20, 2024, at 3:12=E2=80=AFPM, Designer Living Inc. <s-443391D5A6B84= A708A6B4648982DE3BA@relay.walmart.com> wrote:

=
=EF=BB=BF

Hello RuthAnn-

 

FedEx confirmed = delivery of this package, and provided a photo of where the package deliver= ed.  Unfortunately based on these conditions, we are unable to assist = further with your claim at this time.  You may want to file a police r= eport or file a claim with your home owner=E2=80=99s insurance.

 = ;

Thank you,

Kyle

Customer Service Rep

Designer Liv= ing

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D

Dear Designer Living Inc., 

<= p>

RuthAnn Snodgrass wants to connect with you for the order belo= w:


Customer Order Number:  20001254= 9438081

Purchase Order No:  108932121902371

Reason for Contact:  Ask a question

Item name/number:  Serta Plush Queen Top Heated Plush Elec= tric Mattress Pad, Auto Shut Off Ultra-Soft Waterproof Heating Mattress Pro= tector with Dual Controller and 10 Heat Settings White/1403366020


Customer Message:

I received the ord= er in two shipments. According to the shipment information, one package was= to have one item, and the second package contain two.  However, they = each only included one item.  I am requesting a refund of the heated m= attress pad or, alternatively, to have the item that was not shipped be sen= t to me.


What you need to do now:

1= . Reply to this message to contact the customer, and do so within 48 hours,= per the guidelines outlined in the Marketplace S= eller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours, = Walmart may proactively refund the customer.



Thank you= , 

Your Walmart Customer Care Team


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