Subject: Re: Please contact the customer - Request cancel #Ref 20241120003424120
From: Laura Harris <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Wed, 20 Nov 2024 20:02:33 +0000

Thank you for your email.  Since Walmart and I were just apprised today of your sudden shipment, it is within the purview of DL to contact the shipper you used to cancel its delivery.

I do not authorize payment to DL in any way shape or form, and expect a full refund or credit for funds being withheld by DL or Walmart.   The order is canceled due to reasons previously stated (out of stock; questionable fulfillment).

Thank you.

Laura Harris

On Wed, Nov 20, 2024, 2:40 PM [email-masked] <[email-masked]> wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200012454426720

Item:   None

Hello Laura,

Thank you for reaching out.

Unfortunately, this order was fulfilled by Walmart, so we don’t have access to it. Please contact Walmart Customer Service for assistance with the cancellation.

We apologize for any inconvenience and wish we could help further.

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Laura Harris

Customer Order Number: 200012454426720

Purchase Order No: 108932124301428

Reason for Contact:  Request cancel

Item name/number:   None/5059843863

Agent message:   Cancellation is requested

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team