Received: from SJ0PR06MB8360.namprd06.prod.outlook.com (2603:10b6:a03:389::21) by BLAPR06MB6834.namprd06.prod.outlook.com with HTTPS; Wed, 20 Nov 2024 18:07:30 +0000 Received: from MN2PR19CA0057.namprd19.prod.outlook.com (2603:10b6:208:19b::34) by SJ0PR06MB8360.namprd06.prod.outlook.com (2603:10b6:a03:389::21) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.8158.22; Wed, 20 Nov 2024 18:07:27 +0000 Received: from BN3PEPF0000B078.namprd04.prod.outlook.com (2603:10b6:208:19b:cafe::36) by MN2PR19CA0057.outlook.office365.com (2603:10b6:208:19b::34) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.7939.26 via Frontend Transport; Wed, 20 Nov 2024 18:07:27 +0000 Authentication-Results: spf=pass (sender IP is 161.38.195.100) smtp.mailfrom=relay.walmart.com; dkim=pass (signature was verified) header.d=relay.walmart.com;dmarc=pass action=none header.from=relay.walmart.com;compauth=pass reason=100 Received-SPF: Pass (protection.outlook.com: domain of relay.walmart.com designates 161.38.195.100 as permitted sender) receiver=protection.outlook.com; client-ip=161.38.195.100; helo=m195-100.mailgun.net; pr=C Received: from m195-100.mailgun.net (161.38.195.100) by BN3PEPF0000B078.mail.protection.outlook.com (10.167.243.123) with Microsoft SMTP Server (version=TLS1_3, cipher=TLS_AES_256_GCM_SHA384) id 15.20.8182.16 via Frontend Transport; Wed, 20 Nov 2024 18:07:26 +0000 DKIM-Signature: a=rsa-sha256; v=1; c=relaxed/relaxed; d=relay.walmart.com; q=dns/txt; s=smtp; t=1732126046; x=1732133246; h=Content-Transfer-Encoding: Content-Type: Message-Id: To: To: From: From: Subject: Subject: Mime-Version: Date: Sender: Sender; bh=I0jbF3/+8ARBA4MWkkMrXThoHNVwpo4tSyE0rphr+Uw=; b=hpppbfPO6cVWD59PLscq5cykjFMjBnrndpqR6QE1aqgNvmIojHcvpwUDGnAgAzs7IKXLhl1CrC9E+Yb6GIizXhUN1me8GQe/c1cy6FLwNBfLyYgMDBsTEWi0qxoQxo+HmEpcftaQK6Dofxk/gHind+iSNa9Go7s+Tdnw3aJxOk0= X-Mailgun-Sending-Ip: 161.38.195.100 X-Mailgun-Sending-Ip-Pool-Name: X-Mailgun-Sending-Ip-Pool: X-Mailgun-Sid: WyJiYjQxZiIsImluZm9AZGVzaWduZXJsaXZpbmcuY29tIiwiYWYzNjRlIl0= Received: by 17e4abde1e06 with HTTP id 673e255e092e817a0807f915; Wed, 20 Nov 2024 18:07:26 GMT Sender: c-2A191A6BC7364FA6B3C36762260E43EE@relay.walmart.com Date: Wed, 20 Nov 2024 18:07:26 +0000 Subject: Re: RE:Please contact the customer - Where is my order #Ref 20241119003224106 From: RuthAnn Snodgrass To: "Designer Living Inc." X-Mailgun-Tag: CCCP:SELLER X-Mailgun-Track-Opens: true X-Mailgun-Variables: {"incidentId": "2A191A6BC7364FA6B3C36762260E43EE"} Message-Id: <20241120180726.91371d25ebde4f6c@relay.walmart.com> Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable Return-Path: bounce+e5c2e7.af364e-info=designerliving.com@relay.walmart.com X-MS-Exchange-Organization-ExpirationStartTime: 20 Nov 2024 18:07:26.8905 (UTC) X-MS-Exchange-Organization-ExpirationStartTimeReason: OriginalSubmit X-MS-Exchange-Organization-ExpirationInterval: 1:00:00:00.0000000 X-MS-Exchange-Organization-ExpirationIntervalReason: OriginalSubmit X-MS-Exchange-Organization-Network-Message-Id: e12b965e-2518-4ebf-27fd-08dd098e3105 X-EOPAttributedMessage: 0 X-EOPTenantAttributedMessage: 5507cbd0-db12-4d17-a196-85902bba4364:0 X-MS-Exchange-Organization-MessageDirectionality: Incoming X-MS-PublicTrafficType: Email X-MS-TrafficTypeDiagnostic: BN3PEPF0000B078:EE_|SJ0PR06MB8360:EE_|BLAPR06MB6834:EE_ X-MS-Exchange-Organization-AuthSource: BN3PEPF0000B078.namprd04.prod.outlook.com X-MS-Exchange-Organization-AuthAs: Anonymous X-MS-Office365-Filtering-Correlation-Id: e12b965e-2518-4ebf-27fd-08dd098e3105 X-MS-Exchange-AtpMessageProperties: SA|SL X-MS-Exchange-Organization-SCL: 1 X-Microsoft-Antispam: BCL:0;ARA:13230040|69100299015|5073199012|29132699027|7053199007|8096899003|4076899003; X-Forefront-Antispam-Report: CIP:161.38.195.100;CTRY:US;LANG:en;SCL:1;SRV:;IPV:NLI;SFV:NSPM;H:m195-100.mailgun.net;PTR:m195-100.mailgun.net;CAT:NONE;SFS:(13230040)(69100299015)(5073199012)(29132699027)(7053199007)(8096899003)(4076899003);DIR:INB; X-MS-Exchange-CrossTenant-OriginalArrivalTime: 20 Nov 2024 18:07:26.5937 (UTC) X-MS-Exchange-CrossTenant-Network-Message-Id: e12b965e-2518-4ebf-27fd-08dd098e3105 X-MS-Exchange-CrossTenant-Id: 5507cbd0-db12-4d17-a196-85902bba4364 X-MS-Exchange-CrossTenant-AuthSource: BN3PEPF0000B078.namprd04.prod.outlook.com X-MS-Exchange-CrossTenant-AuthAs: Anonymous X-MS-Exchange-CrossTenant-FromEntityHeader: Internet X-MS-Exchange-Transport-CrossTenantHeadersStamped: SJ0PR06MB8360 X-MS-Exchange-Transport-EndToEndLatency: 00:00:04.0926259 X-MS-Exchange-Processed-By-BccFoldering: 15.20.8158.023 X-Microsoft-Antispam-Mailbox-Delivery: ucf:0;jmr:0;auth:0;dest:I;ENG:(910001)(944506478)(944626604)(920097)(930097)(140003); X-Microsoft-Antispam-Message-Info: =?utf-8?B?UUVyYWFSR2NGQkM5WmpOUU82SFBTRG5mcGxOSnhuYXl4blAxMUhpa0NvM0tD?= =?utf-8?B?K2F4djEwNHJ2MlVCc0dYUktlSUVxVlYrWDVFUTZ1dllVUVdGT3ZXTE9CSXB6?= =?utf-8?B?d29takJwK2R1aFBwV2o3NVRVdzR5SW56eG5tb2piNEd2NldtZjU1aHcyeFhI?= =?utf-8?B?akJvVGp5ZHFJd01XNzlBKy83ejVwSkVEOU0wU0RSWlhJSlhFYnQ5ZFZ6QXlJ?= =?utf-8?B?NFRkb1RINHAwM2hzK2JLYVpYVnFEenIwblkwVlZvNUxneWxWeU9aaXF6U2ZJ?= =?utf-8?B?NG9uaXZVRGdTd0JQanBsR1FsQ3RIOVZSQTNEUktYS1RqdzNvWk5SMGpPemhy?= =?utf-8?B?dEpVMHhUUG5wQm45dlZzNCtXVnA2ZXFJNEh0Vk5tOEd4WldjQ2NLM0tIdUhk?= =?utf-8?B?Y1UxMmRGY0RycGlnc0Q0NS9tYk9idkQ5SkNXWU44V2N2N1F0ZU44THlnVVRo?= =?utf-8?B?MjlIdWV2MFJaaSt2bjZ6Tm5uNG1OSzZjTW5MZ3BZZTUxSXAzUzkvY0VjaDVq?= =?utf-8?B?dW93RUppOWtXVXRRQm02d2tES1BwVnlUanZUR29LZkJjd2c3TXlRYTFiLzRK?= =?utf-8?B?RVFKSDZ4QW85ZW5OOGlPak5USFhic253UlNaVEx3bGdVMkZIUW5SYVF0Vldx?= =?utf-8?B?RGZWL2tDN1RlZDZ2eDhyTzV3MGVJQzBLZkVOTXp6VVE3TTlQRWkvOVVvNFUr?= =?utf-8?B?UERkNWRNZnhHQmdHeU9veEkybENjMFVoY2cxU3VmNmM2WlViYzhQVWFveUwz?= =?utf-8?B?a2FVNUt3cmQ4ZW84aXZMaGZlUGsxQWp1aEI0K1RXL1RhOWhIVWd3UHAwTEhi?= =?utf-8?B?ekF5YzlCUVhVaUFZM3VzMVFUME8raVFZTHFROHdmNnEvSHUrMktab3ZZNHQx?= =?utf-8?B?RTdGRW5BUG01c1JNdXJ6TmdOZGlkS1BUTTJwMmZKcUFVZ2Z4NkROa3E1ZEZH?= =?utf-8?B?Y1FRWkpuSHAxSGtBcE1STTJMN1dYOTdvWUpOYjFIWHByS0ZJVEgremJ2eWVz?= =?utf-8?B?dzUwazNzVUp2QlFhRFhPdzZ4M1RHdjZXYzVETk4rd2R5L2Nra3ViZ1hkWnVH?= =?utf-8?B?WVFJMExEcGZybzIvQ2ludzluaVdXUFhDNjk3bTc5cFUzN0YwVVhLamxxaHRp?= =?utf-8?B?ajhwY2g5L3YrMHlYZDdvSGJvWWZRa2x6T3dNUFAzYmdOaDlycTVPSWJlQS9C?= =?utf-8?B?SS9XZkRxbHpMVEllRnlwNWU1WHB2UzMxcFpDaVEvaUJvYzJNL2dMMHBJa01H?= =?utf-8?B?RzVTVXRVZk9WQkthZndsTW5PNmE0c2dCaGdSVXN0dVJwYkUyMmNjOGxPamRC?= =?utf-8?B?OW1FWXBGUVFQMFF5RXRtcWkva0x6SndVbXB3MXVhT2xlSncwK0Flbml1Mk45?= =?utf-8?B?eDRMU1U1UURSNEtPbXlyZk1GYXZWN2pnTDJiNGo3MzhjY3U2RG5QcWVYTWp4?= =?utf-8?B?ZGpqMnFaQ0pwcWlhWE56TTk1bVp3b2Jab2dLRTFESHFWUWg2N1FOZ0hFV2Vt?= =?utf-8?B?ZVo4eHRpUzlOU3JacndvUmgvQ21PaEhveXNtMXBxU3BXQ0VxNmZHZGFCNks0?= =?utf-8?B?MmdhcDBmdDNDNVAwM2ZsdnJoZVEwUHNiOXhObzVIZEQxUkVVejlZaVZaTFls?= =?utf-8?B?ZU5Xd1dxS2dYS0ZzL0VONk05cnd6U1kvNmtOV3BiMnBoMkpaR21WZzBFSDll?= =?utf-8?B?byttbUpXSm9xTWExVXhkMUhVSGp1Q3d5S0wweHMyYTR6NkxDc0JLZ005R3BI?= =?utf-8?B?WWRGL1hTSm1UbVV1ODcxVHNQWFpOYU1DckEwa1NGem9RNVpRVkhOK21JQ0xQ?= =?utf-8?B?Y09ZN0t5Q0MwQWlKV3JNbWZadUM4cFZYWlBOcmZQYzZRS3BmeDFFWEVnemVW?= =?utf-8?B?Zno3S2FoMDJiMkVVVUE4Zm81b3RHcW0zbWQ1V1gvcXRCWXRxdnBMbG9CaTZG?= =?utf-8?B?bXdDMzlrdHNzNVJBZVBaOVlNMStUc0RRb2xaS1pEenZrcmxHd1BTcm9IdTF6?= =?utf-8?B?aFFvSzkvWCtSOFJ5bDRObGcxcG82bTlENVJPTlVLSTlMTU9WYUcyWFpFNGFV?= =?utf-8?B?UkVzais5M2d2MG5VdzdxanI4c3BVOHQ4RVBNamhqdmlLZUpRbit2WFZGWHNw?= =?utf-8?B?TUYxUGNzL0NMd2lrL0xvOTM4eWxraDBmbDVYaTY3N2NqVU10S2NISGRmZDJ1?= =?utf-8?B?aTdyK3FRbndUcWJEU21TR000N0REK0U5S1NWYnpicGkwZHVUa0lJOFYySjlV?= =?utf-8?B?Q0YzTkd0dFk0M0ovOU1VR1luQTVVNzgxckF5QlM5ekhUNFBwMkVER2RQNDBJ?= =?utf-8?B?ODBYT2s3VG43Q052a0RVdlBwdUt0MTBxWGVGa2trSWp3Q0ZHTUVrTGpvRmRz?= =?utf-8?B?bFZPWGVyN3laY0g0bytQK1FOS0YyWldmZnREdVNVVDJnQTg2YVNac1NUNWNo?= =?utf-8?B?OW85S3MrNHFSZ3o1VDM5QVM2MkRMSUkrUjVFRkRzc0Y1aFIzTWhaREFYd0w5?= =?utf-8?B?MnpQR0J4akptTERxTlVtVXdLL2hFUVg4bDdEOEdCT0hVM1JFcTRlbmJZajVq?= =?utf-8?B?UGFXYmI4QWpJNEtDNHpSQ0JKNEpUaG9JR1hkOER4RVIvRGdRSDNsRmw2OHBz?= =?utf-8?B?S1E4NFFIOEhkWFVkaVp2Q05Mc0kxbm95MnFpZVNvZ1NrRUJWNlVJcCtSbTFw?= =?utf-8?B?ZjkrQXhnL3lNWUVISXp1YnpoMUFvVkxOYXczV2JjMjlPRmQxQ3pUOXRBOFQr?= =?utf-8?Q?IPtqsLdEPnRQyCXL0UVQ8/R?= MIME-Version: 1.0
Both shipments were received= , but only contained a total of 2 matress pads when i ordered three.  = One shipment stated that it was to contain two, but only included one.

=20
=20
On Tuesday, November 19, 2024 at 03:12:06 PM CST, i= nfo@designerliving.com <s-2a191a6bc7364fa6b3c36762260e43ee@relay.walmart= .com> wrote:


=20 =20
You have a message from Designer Living Inc. - Walmart.com  =


Sales Order Id:  200012549438081
Item:   Serta Plush Queen Top Heated Plush Electric M= attress Pad, Auto Shut Off Ultra-Soft Waterproof Heating Mattress Protector= with Dual Controller and 10 Heat Settings White


Hello RuthAnn / Walmart -

 

I h= ope this email finds you well. I am reaching out to provide you with an upd= ate on the status of your recent order number 200012549438081 and PO 108932121902371.

 

Upon reviewing= our records, I see that your order is delivered. You can track the status = of your order using the FedEX tracking number: 779976070443, 779979953098.<= /p>

 

Thank you for your patience and understanding. We apprec= iate your business and look forward to serving you again in the future.

=

 

Best regards,

Jerson

Designer Living Customer S= ervice

info@designerliving.com       

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D


Dear Designer Living Inc. 

<= br>

** THIS IS AN ESCALATION **


This is Walmart Cust= omer Care, contacting you on behalf of the customer for the order below. Th= e customer is receiving a copy of this message.


C= ustomer Name: RuthAnn Snodgrass

Customer Order = Number: 200012549438081

Purchase Order No: 108932121902371

Reason for Contact:  = ;Where is my order

Item name/number:   Serta P= lush Queen Top Heated Plush Electric Mattress Pad, Auto Shut Off Ultra-Soft= Waterproof Heating Mattress Protector with Dual Controller and 10 Heat Set= tings White, Bed Size: Queen/1403366020

Agent message:   Hi this is Renato from Walmart. I am reaching out in behalf of R= uthAnn Snodgrass about the Serta Plush Queen Top Heated Plush Electric Matt= ress Pad, Auto Shut. She only dgot 2 out of the 3 that she ordered and is r= equesting a refund for this. Kindly assist them further with their request.= Order # 200012549438081 Thank you!



Wha= t you need to do now:

1. Reply to this message to contact th= e customer, and do so within 48 hours, per the guidelines outlined in the <= a href=3D"https://sellerhelp.walmart.com/s/guide?article=3D000006402#Custom= er_Service_Requirements" rel=3D"nofollow" target=3D"_blank">Marketplace Sel= ler Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours, = Walmart may proactively refund the customer.



Th= ank you, 
Your Walmart Customer Care Team


3D""



Walmart Customer Service Team

3D""
3D""