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Both shipments were received= , but only a total of two mattress pads were received, when i ordered and w= as also charged for three. Please refund my money for the third or ship to = me.


=20
=20
On Tuesday, November 19, 2024 at 04:08:45 PM CST, D= esigner Living Inc. <s-2a191a6bc7364fa6b3c36762260e43ee@relay.walmart.co= m> wrote:


=20 =20

Hello Ru= thAnn / Walmart-

 

Thank you for your email.&n= bsp; Upon checking with FedEx, your order has been delivered on 11/19/24.&n= bsp; We ask that you first check with other family members, neighbors and a= round the outside of your home to ensure the package was not misplaced.&nbs= p;

 

Sincerely,

Kyle

Designer Living Customer = Service

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D

Dear Designer Living Inc., 


RuthAnn Snodgrass wants to connect with you for the order b= elow:


Customer Order Number:  20001= 2549438081

Purchase Order No:  108932121902371=

Reason for Contact:  Where is my order

= Item name/number:  Serta Plush Queen Top Heated Plus= h Electric Mattress Pad, Auto Shut Off Ultra-Soft Waterproof Heating Mattre= ss Protector with Dual Controller and 10 Heat Settings White/1403366020

=



Customer Message:

I ordered th= ree of the mattress pads and only two arrived.  One of the shipments s= tated that it was to include two and the other shipment stated that it was = to include one.  Both packages only included one mattress pad.

<= br>

What you need to do now:

1. Reply to this = message to contact the customer, and do so within 48 hours, per the guideli= nes outlined in the Marketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours, = Walmart may proactively refund the customer.



Thank you= , 

Your Walmart Customer Care Team


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