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Date: Tue, 19 Nov 2024 17:18:36 +0000
Subject: Please contact the customer - Where is my order
From: Walmart Customer Care <a-2A191A6BC7364FA6B3C36762260E43EE@relay.walmart.com>
To: "Designer Living Inc." <info@designerliving.com>
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MIME-Version: 1.0

<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8"><d=
iv dir=3D"ltr">
    <div> Dear Designer Living Inc.&nbsp;</div>
    <div><br></div>
    <div> ** THIS IS AN ESCALATION **</div>
    <div><br></div>
    <div> This is Walmart Customer Care, contacting you on behalf of the cu=
stomer for the order below. The customer is receiving a copy of this messag=
e.</div>
   <div><br></div>
    <div><b> Customer Name:</b>&nbsp;RuthAnn Snodgrass</div>
    <div> <b>Customer Order Number:</b>&nbsp;200012549438081</div>
    <div> <b>Purchase Order No:</b>&nbsp;108932121902371</div>
    <div><b> Reason for Contact: </b>&nbsp;Where is my order</div>
    <div><b> Item name/number: </b>&nbsp; Serta Plush Queen Top Heated Plus=
h Electric Mattress Pad, Auto Shut Off Ultra-Soft Waterproof Heating Mattre=
ss Protector with Dual Controller and 10 Heat Settings White, Bed Size: Que=
en/1403366020 </div>
    <div><b> Agent message: </b>&nbsp; Hi this is Renato from Walmart. I am=
 reaching out in behalf of RuthAnn Snodgrass about the Serta Plush Queen To=
p Heated Plush Electric Mattress Pad, Auto Shut. She only dgot 2 out of the=
 3 that she ordered and is requesting a refund for this. Kindly assist them=
 further with their request. Order # 200012549438081 Thank you!</div>
    <div><br></div>
    <div><br></div>
<div><b>What you need to do now:</b></div>=20
<div> 1. Reply to this message to contact the customer, and do so within 48=
 hours, per the guidelines outlined in the <a href=3D"https://sellerhelp.wa=
lmart.com/s/guide?article=3D000006402#Customer_Service_Requirements">Market=
place Seller Customer Care Requirements.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</div>=20
<div><br></div>
 <div><br></div>
    <div>Thank you,&nbsp;<br>
     Your Walmart Customer Care Team</div>
    <br>
</div><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.w=
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