Subject: Please contact the customer - Where is my order
From: Walmart Customer Care <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Tue, 19 Nov 2024 17:18:36 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: RuthAnn Snodgrass

Customer Order Number: 200012549438081

Purchase Order No: 108932121902371

Reason for Contact:  Where is my order

Item name/number:   Serta Plush Queen Top Heated Plush Electric Mattress Pad, Auto Shut Off Ultra-Soft Waterproof Heating Mattress Protector with Dual Controller and 10 Heat Settings White, Bed Size: Queen/1403366020

Agent message:   Hi this is Renato from Walmart. I am reaching out in behalf of RuthAnn Snodgrass about the Serta Plush Queen Top Heated Plush Electric Mattress Pad, Auto Shut. She only dgot 2 out of the 3 that she ordered and is requesting a refund for this. Kindly assist them further with their request. Order # 200012549438081 Thank you!

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team