Subject: Re: Re: Re: Message from Walmart.com Customer: Where is my order, 200012418968565 #Ref 20241114003124013
From: Karen Crawford <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Fri, 15 Nov 2024 22:05:36 +0000

That's great, thank you very much.

On Fri, Nov 15, 2024 at 2:01 PM Designer Living Inc. <[email-masked]> wrote:

Hello Karen-

Thank you for that informatioin. FedEx also confirmed to us that the package is deemed lost. We have processed a refund request to your order. Please allow 2-3 business days for the refund amount to reflect on your account.

Sincerely,

Kyle

Designer Living

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Fed Ex just messaged that the package is lost (see attached).  Please cancel the order and refund my money.

Sincerely,

Karen Crawford

On Fri, Nov 15, 2024 at 11:37 AM Designer Living Inc. <[email-masked]> wrote:

Hello Karen-

Thank you for your email. Don't worry once FedEx confirmed that the package is deemed lost. We will provide you with the best resolution on your case.

Sincerely,

Kyle

Designer Living

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Please cancel my order.  I've already purchased the same item somewhere else.

On Thu, Nov 14, 2024, 10:02 AM Designer Living Inc. <[email-masked]> wrote:

Hello Karen / Walmart-

Thank you for your email. We are sorry to hear your order has not arrived. Unfortunately, we cannot see further into FedEx's system as to why this package was delayed; therefore, we have opened a lost package investigation with FedEx. Generally, this will take anywhere between 1-8 business days to resolve; however, it can be completed sooner. Once FedEx completes their investigation, they will notify us of the results; and we in turn will contact you with an update. We appreciate your patience while the investigation is in progress. Thank you!

Sincerely,

Kyle

Designer Living Customer Service

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Dear Designer Living Inc.,

Karen Crawford wants to connect with you for the order below:

Customer Order Number:  200012418968565

Purchase Order No:  108930956690137

Reason for Contact:  Where is my order

Item name/number:  Serta Plush Queen Top Heated Plush Electric Mattress Pad, Auto Shut Off Ultra-Soft Waterproof Heating Mattress Protector with Dual Controller and 10 Heat Settings White/1403366020

Customer Message:

Cancel due to delay.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team