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On Fri, Nov 15, 2024= at 2:01=E2=80=AFPM Designer Living Inc. <s-1D4F6D506954441FB1246E4F8D41966= F@relay.walmart.com> wrote:

Hello Karen-


Thank you for that info= rmatioin. FedEx also confirmed to us that the package is deemed lost. We ha= ve processed a refund request to your order. Please allow 2-3 business days= for the refund amount to reflect on your account.


Sincere= ly,

Kyle

Designer Living


=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Fed Ex just messaged that the package is lost (see attached).  Pl= ease cancel the order and refund my money.


Sincerely,

<= p>Karen Crawford


On Fri, Nov 15, 2024 at 11:37=E2=80=AFAM = Designer Living Inc. <s-1D4F6D506954441FB1246E4F8D41966F@= relay.walmart.com> wrote:

Hello Karen-


Thank you for your email. D= on't worry once FedEx confirmed that the package is deemed lost. We will pr= ovide you with the best resolution on your case.


Sincerely= ,

Kyle

Designer Living


=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Please cancel my order.  I've already purchased the same item= somewhere else.


On Thu, Nov 14, 2024, 10:02=E2=80=AFAM De= signer Living Inc. <s-1D4F6D506954441FB1246E4F8D41966F@re= lay.walmart.com> wrote:

Hello Karen / Walmart-

 

Thank you fo= r your email. We are sorry to hear your order has not arrived. Unfortunatel= y, we cannot see further into FedEx's system as to why this package was del= ayed; therefore, we have opened a lost package investigation with FedEx. Ge= nerally, this will take anywhere between 1-8 business days to resolve; howe= ver, it can be completed sooner. Once FedEx completes their investigation, = they will notify us of the results; and we in turn will contact you with an= update. We appreciate your patience while the investigation is in progress= . Thank you!

 

Sincerely,

Kyle

Designer Living= Customer Service

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D


Dear Designer Living = Inc., 


Karen Crawford wants to connect with you for t= he order below:


Customer Order Number:&n= bsp; 200012418968565

Purchase Order No:  10893= 0956690137

Reason for Contact:  Where is my or= der

Item name/number:  Serta Plush Queen Top H= eated Plush Electric Mattress Pad, Auto Shut Off Ultra-Soft Waterproof Heat= ing Mattress Protector with Dual Controller and 10 Heat Settings White/1403= 366020



Customer Message:

Ca= ncel due to delay.


What you need to do now:

1. Reply to this message to contact the customer, and do so within= 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours, = Walmart may proactively refund the customer.



Thank you= , 

Your Walmart Customer Care Team


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