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charset="utf-8" Content-Transfer-Encoding: quoted-printable Fed Ex just messaged that the package is lost (see attached)= .  Please cancel the order and refund my money.

Sin= cerely,
Karen Crawford

=
On Fri, Nov 15, 2024 at 11:37=E2=80= =AFAM Designer Living Inc. <s-1D4F6D506954441FB1246E4F8D41966F@relay.walmar= t.com> wrote:

Hello Karen-


Thank you for your email. Don't worry= once FedEx confirmed that the package is deemed lost. We will provide you = with the best resolution on your case.


Sincerely,

Ky= le

Designer Living


=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Please = cancel my order.  I've already purchased the same item somewhere else.=


On Thu, Nov 14, 2024, 10:02=E2=80=AFAM Designer Living In= c. <s-1D4F6D506954441FB1246E4F8D41966F@relay.walmart.com<= /a>> wrote:

= Hello Karen / Walmart-

 

Thank you for your email. We= are sorry to hear your order has not arrived. Unfortunately, we cannot see= further into FedEx's system as to why this package was delayed; therefore,= we have opened a lost package investigation with FedEx. Generally, this wi= ll take anywhere between 1-8 business days to resolve; however, it can be c= ompleted sooner. Once FedEx completes their investigation, they will notify= us of the results; and we in turn will contact you with an update. We appr= eciate your patience while the investigation is in progress. Thank you!

=

 

Sincerely,

Kyle

Designer Living Customer Servic= e

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D


Dear Designer Living Inc., 

=


Karen Crawford wants to connect with you for the order below:=


Customer Order Number:  2000124189= 68565

Purchase Order No:  108930956690137

<= p> Reason for Contact:  Where is my order

Item name/number:  Serta Plush Queen Top Heated Plush Ele= ctric Mattress Pad, Auto Shut Off Ultra-Soft Waterproof Heating Mattress Pr= otector with Dual Controller and 10 Heat Settings White/1403366020


Customer Message:

Cancel due to del= ay.


What you need to do now:

1. Rep= ly to this message to contact the customer, and do so within 48 hours, per = the guidelines outlined in the = Marketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours, = Walmart may proactively refund the customer.



Thank you= , 

Your Walmart Customer Care Team


3D""

3D""

3D""3D""

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[199.81.209.35]) by mx.google.com with ESMTPS id d9443c01a7336-211d0ebfc96si24764875ad.8.2024.11.15.10.48.23 for (version=TLS1_2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128/128); Fri, 15 Nov 2024 10:48:23 -0800 (PST) Received-SPF: pass (google.com: domain of bounce@nds.fedex.com designates 199.81.209.35 as permitted sender) client-ip=199.81.209.35; Authentication-Results: mx.google.com; dkim=pass header.i=@fedex.com header.s=smtp-out header.b=bud64yTX; spf=pass (google.com: domain of bounce@nds.fedex.com designates 199.81.209.35 as permitted sender) smtp.mailfrom=bounce@nds.fedex.com; dmarc=pass (p=REJECT sp=REJECT dis=NONE) header.from=fedex.com Received: from pps.filterd (mx47-out.infosec.fedex.com [127.0.0.1]) by mx47-out.infosec.fedex.com (8.18.1.2/8.18.1.2) with ESMTP id 4AFEtZZv001712 for ; Fri, 15 Nov 2024 12:48:22 -0600 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=fedex.com; h=content-type : date : from : message-id : mime-version : reply-to : subject : to; s=smtp-out; bh=VIdckxo3zMKr/gfRFawNegkkBKiBvWcRbKnK98qELt0=; b=bud64yTX6YieAWT9MKSVDyMOeP5zk1c2Jhlal9brTUj/V78Z7MxfSvP/6OgtH8TMAqme imClMVpMJOGVF48eUujjumodewQ9mTLCq5PJ8E2DVaynKnmuqON3dGpKMvtLLlqkyy3q NQ1NrHK6oEbdBSegIVgdTQej0FXHxzI/kN1bmP66XiWF8sIe0LoM/7xxIi69U8bhq3Xs L69yyMvbASiOobjl2g6pbqIuVijFJSjuA1WEuYLo9JVdhiQct4siGhK3QWNTyTpMTKPS TEnTbyEOisQMHp4RR+xgiHYzlxHTRECCistdmeqRmrAgyGy2UVgdmwTHY58aTTQZKrxw 2w== Received: from pvma45165.prod.iaas.fedex.com (pvma45165.prod.iaas.fedex.com [199.81.30.139]) by mx47-out.infosec.fedex.com (PPS) with ESMTPS id 42t2rabk09-1 (version=TLSv1.2 cipher=ECDHE-RSA-AES256-GCM-SHA384 bits=256 verify=NOT) for ; Fri, 15 Nov 2024 12:48:22 -0600 Received: from p1090461.prod.cloud.fedex.com (p1090461.prod.cloud.fedex.com [10.228.54.98]) by pvma45165.prod.iaas.fedex.com (Sentrion-MTA-4.5.9/Sentrion-MTA-4.5.9) with ESMTPS id 4AFIm6Z9007491 (version=TLSv1.2 cipher=ECDHE-RSA-AES256-GCM-SHA384 bits=256 verify=NO) for ; Fri, 15 Nov 2024 18:48:22 GMT Received: from p1090461.prod.cloud.fedex.com (localhost [127.0.0.1]) by p1090461.prod.cloud.fedex.com (8.15.2/8.15.2) with ESMTP id 4AFIm67t4051556 for ; Fri, 15 Nov 2024 18:48:22 GMT Date: Fri, 15 Nov 2024 12:48:22 -0600 (CST) From: FedEx Case Update Reply-To: CaseUpdate@fedex.com To: karenj1008@gmail.com Message-ID: <1701874975.80342081731696502037.JavaMail.nds@p1090461.prod.cloud.fedex.com> Subject: FedEx Case Number C-169077939 Ref-22963 for Tracking Number 779715903042 Content-Type: multipart/mixed; boundary="----=_Part_8034469_1907117127.1731696502036" X-FX-NDS-ID: /L3HCaWpGIkG8/lAEDO9XZBHHxjl6xlHZofkZQDCXi3QemQ1QcXj4A== X-FX-NDS-MSG-POS: t3PMvj8ykslkGim8WXulpOv5sWAYVehoKxhq//IGqrsGSAcf/tayIaZtRJKBSaaQ0HpkNUHF4+A= X-FX-NDS-MSG-ID: xVgM0hQ5ujHP1vlYqyUqxvQpCd7S/Pccx23g2YDHSZJ2p8Z8uGpURg== X-FX-NDS-ORIGIN: XWeebQJlH3Q= X-FX-NDS-ORIGIN-GENESIS: 6GTjbLsk9gs= X-FX-NDS-RG-LG-ENV: UzL99LvXCAM= X-FX-NDS-LEVEL-ENV: R+mLbZi/7ko= X-FX-NDS-CLIENT-ID-ENCRYPT: fr3XGGTtUPoCCermDgmVpbAJqtkpxdIN9lev2S75bKlk2bjv2dqW/C8UAwRcZ4O81QhQirX0CIA= X-Proofpoint-GUID: J3MK64dPptEw-euRSYkrW4tDoitG3Em6 X-Proofpoint-ORIG-GUID: J3MK64dPptEw-euRSYkrW4tDoitG3Em6 X-Proofpoint-Virus-Version: vendor=baseguard engine=ICAP:2.0.293,Aquarius:18.0.1057,Hydra:6.0.680,FMLib:17.12.62.30 definitions=2024-11-15_05,2024-11-14_01,2024-09-30_01 X-Proofpoint-Spam-Reason: safe MIME-Version: 1.0 ------=_Part_8034469_1907117127.1731696502036 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 8bit FedEx
Hi Karen Crawford,

Thanks for reaching out to us about case number C-169077939 Ref-22963.After exhausting all search options, we haven't been able to locate this shipment. 

 

If you haven't located the shipment, please contact your shipper. 

The FedEx Team

 
email  This email has been sent to: karenj1008@gmail.com.

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