Subject: Please contact the customer - Return/Replace - Lost in Transit
From: Walmart Customer Care <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Tue, 12 Nov 2024 14:00:09 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Anthony Noland

Customer Order Number: 200012701904979

Purchase Order No: 108930749003649

Reason for Contact:  Return/Replace - Lost in Transit

Item name/number:   Madison Park Essentials Brystol 24 Piece Room in a Bag in Brown, Bed Size: Queen, Actual Color: Brown/126348374

Agent message:   Hello, this is Walmart support, the cx did not receive the order she asked the neighbors and her family, the order delivered to the wrong address, please issue a refund // replacement ASAP and send a confirmation email to the cx from your end.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team