Subject: Re: Need to return an order
From: Tova Goldring <[email-masked]>
To: info <[email-masked]>
Date: Sun, 27 Oct 2024 12:06:11 -0700

I have not received my refund for this order which has been returned for
some time. Can you please process it immediately?

Thank you.

Tova Goldring

On Sat, Sep 28, 2024 at 1:50 PM info <[email-masked]> wrote:

> Thank you, Tova, for this information. Your return number for Order
> D2492005AF is R2492805E6.  We have included our prepaid discounted FedEx
> return shipping label (see attached).
> The cost of the label is $12.79, which will be deducted from your refund.
>
>    - The first page of the attachment needs to be placed *inside *of the
>    box, while
>    - The second page needs to be placed on the outside of the box
>    - The package will then need to be dropped off at your nearest FedEx
>    facility
>
> Kindly note that once a return has been received, our warehouse inspects
> all returns, to ensure that items are not damaged etc. and are in their
> original packaging.  They will then process the paperwork and forward onto
> our Customer Service team to process the refund.  The whole process takes
> approximately 15-20 *business *days.  Once your refund has been processed
> you will be notified by email.
> Sincerely,
> Helita
> Designer Living Customer Service
> 1-888-879-8790
> [email-masked]
>
> ------------------------------
> *From:* Tova Goldring <[email-masked]>
> *Sent:* Saturday, September 28, 2024 13:14
> *To:* info <[email-masked]>
> *Subject:* Re: Need to return an order
>
> The color does not match my living room.
>
> On Sat, Sep 28, 2024 at 12:59 PM info <[email-masked]> wrote:
>
> Hello Tova-
>
> Thank you for your email.  To proceed with your request, could you please
> provide the reason for the return?  Thank you.
>
> Sincerely,
> Helita
> Designer Living Customer Service
> 1-888-879-8790
> [email-masked]
> ------------------------------
> *From:* Tova Goldring <[email-masked]>
> *Sent:* Saturday, September 28, 2024 12:51
> *To:* info <[email-masked]>
> *Subject:* Need to return an order
>
> I need to return my order and would like instructions on how to do so.
>
> Order No: D2492005AF
>
> Thank you,
>
> Tova Goldring
> 818-621-5508
>
>