Subject: Please contact the customer - Delivered to Wrong Location/LAD
From: Walmart Customer Care <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Fri, 18 Oct 2024 14:37:29 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Hasitha Palihapitiya

Customer Order Number: 200012413740816

Purchase Order No: 108928944398066

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   King Size Bed Sheets Set, 4-Piece Cozy Cotton Flannel Sheets Set King with Deep Pocket Fitted Sheet, Blue Cars/444654171

Agent message:   Order: 200012413740816

Item: King Size Bed Sheets Set, 4-Piece Cozy Cotton Flannel Sheets Set King with Deep Pocket Fitted Sheet, Blue Cars.

Reason: customer called to report the item was delivered to the garage but it was not there, please confirming a replacing order with a new delivery date or process.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team