Subject: ⚠️ Immediate action required
From: Walmart Marketplace Notifications <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked]
Date: Mon, 05 Aug 2024 17:08:11 +0000

Hi Anna Yan, Jade Feng and team,

Over the past 14 days, your On-Time Delivery (OTD) Rate has been less than 95% and does not meet our

Seller Performance Standards.

Immediate action is necessary to prevent your account being suspended.

Please review the drivers affecting your On-Time Delivery score and make adjustments to bring your account back within established standards.

Review now

Recommendations to improve your score

Carrier estimated delivery date (EDD) later than promised EDD

Confirm shipping speed matches EDD.

Only mark items as shipped when they are handed over to the carrier.

Review cutoff time and ensure it is before carrier pickup time.

Update inventory frequently.

Update shipping template to reflect proper shipping times.

Late shipment

Ensure your shipping cutoff time matches your shipping capabilities.

Ensure packages are handed off to the carrier and marked as shipped on or before the estimated shipping date.

Late handover to carrier

Mark orders as shipped only if you have a valid tracking number.

Update shipping template to minimize time between when you mark an order as shipped and when you pass the package to your carrier.

Ensure carrier scans the packages when picking them up.

No carrier scan

Review carrier choices if you're experiencing repetitive issues.

Use the correct shipping label when submitting tracking information.

Ensure the carrier scans all the packages that are being picked up.

Be sure to track your On-Time Delivery and other vital performance metrics via your

Performance dashboard

where you can get early indicators of issues.

Thank you for your business,

The Walmart Marketplace Team

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Seller Resources

Performance Standards

On-time delivery Policy

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850 Cherry Ave San Bruno CA

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