Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 20240730003123722
From: Gregg Leach <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Wed, 31 Jul 2024 15:45:26 +0000

We did not receive our order, nor did anyone in the surrounding apartments. Please send replacement order. It was for 2 of the twin comforters.

Sent via the Samsung Galaxy S9+, an AT&T 5G Evolution capable smartphone

-------- Original message --------

From: "[email-masked]" <[email-masked]>

Date: 7/31/24 10:05 AM (GMT-05:00)

To: Gregg Leach <[email-masked]>

Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 20240730003123722

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200012069218188

Item:   Regency Heights Twin/Twin-XL Comforter Sets Reversible 2 Piece Extra Soft Bedding with Pillow Shams Grey, Bed Size: Twin/Twin-XL, Actual Color: Gray

Hello Gregg / Walmart-

Thank you for your email.  Upon checking with FedEx, your order#:200012069218188/ Purchase order #: 108920715388274 with the tracking#: 777604723767 has been delivered on 7/28/24.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Kyle

Designer Living Customer Service

[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Gregg Leach

Customer Order Number: 200012069218188

Purchase Order No: 108920715388274

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Regency Heights Twin/Twin-XL Comforter Sets Reversible 2 Piece Extra Soft Bedding with Pillow Shams Grey, Bed Size: Twin/Twin-XL, Actual Color: Gray/5086855640

Agent message:   Issue full refund or replacement

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team