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3D"Walmart-logo=

Hi Anna Yan, Jade Feng and team,

Over the past 14 days, your On-Time Delivery (OTD) Rate= has been less than 95% and does not meet our=20 Seller Performance Standards. Immediate action is necessary to prevent your account b= eing suspended. =20

Please review the drivers affecting your On-Time Delive= ry score and make adjustments to bring your account back within established= standards.

Review now
=20
=20

Recommendations to improve your score=20

Carrier estimated delivery date (EDD) later than promis= ed EDD

  • Confirm shipping speed matches EDD.
  • Only mark items as shipped when they are handed ove= r to the carrier.
  • Review cutoff time and ensure it is before carrier = pickup time.
  • Update inventory frequently.
  • Update shipping template to reflect proper shipping= times.

Late shipment

  • Ensure your shipping cutoff time matches your shipp= ing capabilities.
  • Ensure packages are handed off to the carrier and m= arked as shipped on or before the estimated shipping date.

Late handover to carrier

  • Mark orders as shipped only if you have a valid tra= cking number.
  • Update shipping template to minimize time between w= hen you mark an order as shipped and when you pass the package to your carr= ier.
  • Ensure carrier scans the packages when picking them= up.

No carrier scan

  • Review carrier choices if you're experiencing repet= itive issues.
  • Use the correct shipping label when submitting trac= king information.
  • Ensure the carrier scans all the packages that are = being picked up.
Be sure to track your On-Time Delivery and other vital = performance metrics via your Performance dashboard=20 where you can get early indicators of issues.

Thank you for your business,

The Walmart Marketplace Team

Security & Privacy

Walmart protects your security and privacy. We will never= ask for personal information (such as passwords or credit card numbers) in= an email. If you receive such a request, please do not respond to the emai= l.

=20
=20 =20

Walmart M= arketplace 850 Cherr= y Ave San Bruno CA

=C2=A9 202= 4 Walmart Inc. All rights reserved. Please do not reply to this email; this= mailbox is not monitored.
   
   
=20 3D""