Subject: Re: RE:Message from Walmart.com Customer: Ask a question, 200011986102172 #Ref 20240723003123599
From: Dan Finch <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Wed, 24 Jul 2024 21:37:39 +0000

From: [email-masked] <[email-masked]> on behalf of Designer Living Inc.
<[email-masked]>

Sent: Wednesday, July 24, 2024 10:01 AM

To: Dan Finch <[email-masked]>

Subject: RE:Message from Walmart.com Customer: Ask a question, 200011986102172 #Ref 20240723003123599

Hello Dan / Walmart-

Thank you for bringing this to our attention. We appreciate your candid feedback and have taken it into consideration. As a future suggestion, we recommend using a Large Capacity Washer/Dryer to ensure there is enough room for the item to move around and
minimize the risk of damage. We are sincerely sorry that this set did not meet your expectations.

As our one time courtesy, we would like to send you a replacement order. If you agree with the resolution provided, please confirm the address where we will send the full unit replacement.

Sincerely,

Kyle

Designer Living

[email-masked]

===============================================================================

Dear Designer Living Inc.,

Dan Finch wants to connect with you for the order below:

Customer Order Number:  200011986102172

Purchase Order No:  108919978705194

Reason for Contact:  Ask a question

Item name/number:  Comfort Spaces 9-Piece Queen Bed in a Bag College Dorm Comforter Sets Down Alternative with Sheet Set and Side Pockets, Aqua Blue/483987672

Customer Message:

The package just arrived and did a test fit before washing.    Everything is great at this point.  I washed it as mentioned.  When it was done, my wife and I noticed a section of the comforter that was faded.  Not the whole thing, but a section roughly 18
inches by 18 inches.  Not sure why.  Never had a problem like this before.  Is there a reason why this would occur and is there anything that can be done?  Thank you.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the

Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team