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Sender: c-9EB7811A29594EDB844BB7BE07ED645E@relay.walmart.com
Date: Wed, 24 Jul 2024 21:39:35 +0000
Mime-Version: 1.0
Subject: Re: RE:Message from Walmart.com Customer:  Ask a question, 200011986102172  
 #Ref 20240723003123599
From: Dan Finch <c-9EB7811A29594EDB844BB7BE07ED645E@relay.walmart.com>
To: "Designer Living Inc." <info@designerliving.com>
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Message-Id: <20240724213935.ddb414ebe816b386@relay.walmart.com>
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<html>
<head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dus-ascii"=
>
<style type=3D"text/css" style=3D"display:none;"> P {margin-top:0;margin-bo=
ttom:0;} </style>
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<body dir=3D"ltr">
<div class=3D"elementToProof" style=3D"font-family: Calibri, Helvetica, san=
s-serif; font-size: 12pt; color: rgb(0, 0, 0);">
I agree to the resolution provided.&nbsp; My address is:</div>
<div class=3D"elementToProof" style=3D"font-family: Calibri, Helvetica, san=
s-serif; font-size: 12pt; color: rgb(0, 0, 0);">
1603 Whitehall Dr.</div>
<div class=3D"elementToProof" style=3D"font-family: Calibri, Helvetica, san=
s-serif; font-size: 12pt; color: rgb(0, 0, 0);">
Lima, OH 45805</div>
<div class=3D"elementToProof" style=3D"font-family: Calibri, Helvetica, san=
s-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<br>
</div>
<div class=3D"elementToProof" style=3D"font-family: Calibri, Helvetica, san=
s-serif; font-size: 12pt; color: rgb(0, 0, 0);">
But as for the remedy, I have a large capacity washer and there was plenty =
of rooms for it to move.&nbsp; The question is why would part of the materi=
al fade?&nbsp;&nbsp;</div>
<div id=3D"Signature"></div>
<div id=3D"appendonsend"></div>
<hr style=3D"display:inline-block;width:98%" tabindex=3D"-1">
<div id=3D"divRplyFwdMsg" dir=3D"ltr"><font face=3D"Calibri, sans-serif" st=
yle=3D"font-size:11pt" color=3D"#000000"><b>From:</b> s-9EB7811A29594EDB844=
BB7BE07ED645E@relay.walmart.com &lt;s-9EB7811A29594EDB844BB7BE07ED645E@rela=
y.walmart.com&gt; on behalf of Designer Living Inc.
 &lt;s-9EB7811A29594EDB844BB7BE07ED645E@relay.walmart.com&gt;<br>
<b>Sent:</b> Wednesday, July 24, 2024 10:01 AM<br>
<b>To:</b> Dan Finch &lt;general47@hotmail.com&gt;<br>
<b>Subject:</b> RE:Message from Walmart.com Customer: Ask a question, 20001=
1986102172 #Ref 20240723003123599</font>
<div>&nbsp;</div>
</div>
<div>
<p>Hello Dan / Walmart-</p>
<p><br>
</p>
<p>Thank you for bringing this to our attention. We appreciate your candid =
feedback and have taken it into consideration. As a future suggestion, we r=
ecommend using a Large Capacity Washer/Dryer to ensure there is enough room=
 for the item to move around and
 minimize the risk of damage. We are sincerely sorry that this set did not =
meet your expectations.<br>
<br>
As our one time courtesy, we would like to send you a replacement order. If=
 you agree with the resolution provided, please confirm the address where w=
e will send the full unit replacement.</p>
<p><br>
</p>
<p>Sincerely,</p>
<p>Kyle</p>
<p>Designer Living</p>
<p>info@designerliving.com</p>
<p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
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=3D=3D=3D=3D=3D</p>
<p><br>
</p>
<p>Dear Designer Living Inc.,&nbsp;</p>
<p><br>
</p>
<p>Dan Finch wants to connect with you for the order below:</p>
<p><br>
</p>
<p><strong>Customer Order Number</strong>:&nbsp; 200011986102172</p>
<p><strong>Purchase Order No</strong>:&nbsp; 108919978705194</p>
<p><strong>Reason for Contact: </strong>&nbsp;Ask a question</p>
<p><strong>Item name/number:</strong>&nbsp; Comfort Spaces 9-Piece Queen Be=
d in a Bag College Dorm Comforter Sets Down Alternative with Sheet Set and =
Side Pockets, Aqua Blue/483987672</p>
<p><br>
<br>
</p>
<p><strong>Customer Message</strong>:<br>
</p>
<p>The package just arrived and did a test fit before washing. &nbsp; &nbsp=
;Everything is great at this point. &nbsp;I washed it as mentioned. &nbsp;W=
hen it was done, my wife and I noticed a section of the comforter that was =
faded. &nbsp;Not the whole thing, but a section roughly 18
 inches by 18 inches. &nbsp;Not sure why. &nbsp;Never had a problem like th=
is before. &nbsp;Is there a reason why this would occur and is there anythi=
ng that can be done? &nbsp;Thank you.</p>
<p><br>
</p>
<p><strong>What you need to do now:</strong></p>
<p>1. Reply to this message to contact the customer, and do so within 48 ho=
urs, per the guidelines outlined in the
<a href=3D"https://sellerhelp.walmart.com/s/guide?article=3D000006402#Custo=
mer_Service_Requirements" originalsrc=3D"https://sellerhelp.walmart.com/s/g=
uide?article=3D000006402#Customer_Service_Requirements" shash=3D"fseWn6C4Hj=
7YAuM6We/aEi012kL8uoXJDKVIoX/SNIr0RNWPYcAO35iBiyaVYKkYzNfi8w3brRuCwKd/GoASb=
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s/cchexaBZA=3D">
Marketplace Seller Customer Care Requirements.</a> <br>
2. If there has been no reply to this communication within 48 hours, Walmar=
t may proactively refund the customer.</p>
<p><br>
<br>
</p>
<p>Thank you,&nbsp;</p>
<p>Your Walmart Customer Care Team</p>
<p><br>
</p>
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