Subject: Re: Please contact the customer - Delivered to Wrong Location/LAD #Ref 20240715003223448
From: Jennifer Graley <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Mon, 15 Jul 2024 16:21:10 +0000

Can you send me a return label then so I can send it back for a refund?

Sent from my iPhone

On Jul 15, 2024, at 12:16 PM, [email-masked] wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200011953837970

Item:   Comfort Spaces King/Cal King Quilt Set 3-Piece Reversible Blush/Gray Floral Print Breathable Lightweight Summer Comforter Set

Hello Jennifer / Walmart-

Thank you for your email.  Unfortunately, it is too late to cancel Order # 200011953837970/ Purchase Order No: 108919670528222.  This order has already shipped on FedEx tracking # 777382135050.

Sincerely,

Jerson

Designer Living Customer Service

[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Jennifer Graley

Customer Order Number: 200011953837970

Purchase Order No: 108919670528222

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Comfort Spaces King/Cal King Quilt Set 3-Piece Reversible Blush/Gray Floral Print Breathable Lightweight Summer Comforter Set/1851042598

Agent message:   Hello there!  the customer no longer wanted  this order, they wanted to request a cancelation on it, please send email confirmation to them. Thank you!

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team