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Date: Wed, 10 Jul 2024 16:24:23 +0000
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Subject: Please contact the customer - Delivered to Wrong Location/LAD
From: Walmart Customer Care <a-615763CB0B4240D9A79330F68D2276EA@relay.walmart.com>
To: "Designer Living Inc." <info@designerliving.com>
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<div dir=3D"ltr">
    <div> Dear Designer Living Inc.&nbsp;</div>
    <div><br></div>
    <div> ** THIS IS AN ESCALATION **</div>
    <div><br></div>
    <div> This is Walmart Customer Care, contacting you on behalf of the cu=
stomer for the order below. The customer is receiving a copy of this messag=
e.</div>
   <div><br></div>
    <div><b> Customer Name:</b>&nbsp;Teresa Cortinas</div>
    <div> <b>Customer Order Number:</b>&nbsp;200012073312839</div>
    <div> <b>Purchase Order No:</b>&nbsp;108918843986974</div>
    <div><b> Reason for Contact: </b>&nbsp;Delivered to Wrong Location/LAD<=
/div>
    <div><b> Item name/number: </b>&nbsp; INK+IVY King/Cal King Comforter S=
et 3-Piece Cotton Jacquard Stripes All Season Bedding Set with Shams, Gray,=
 Bed Size: King, Actual Color: Gray/2014601872 </div>
    <div><b> Agent message: </b>&nbsp; "the order was marked as delivered h=
owever the cx has not received the package // they have checked in their ma=
ilbox and checked with their neighbors but the item is still not found // t=
he cx no longer wants to wait for the item and wants a replacement // pleas=
e process"</div>
    <div><br></div>
    <div><br></div>
<div><b>What you need to do now:</b></div>=20
<div> 1. Reply to this message to contact the customer, and do so within 48=
 hours, per the guidelines outlined in the <a href=3D"https://sellerhelp.wa=
lmart.com/s/guide?article=3D000006402#Customer_Service_Requirements">Market=
place Seller Customer Care Requirements.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</div>=20
<div><br></div>
 <div><br></div>
    <div>Thank you,&nbsp;<br>
     Your Walmart Customer Care Team</div>
    <br>
</div><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.w=
almart.com/o/eJwczFFqwzAMANDTxJ9BlmQ5_vBHmmYw6MfYTuDESmdIXfBCxm4_6AVejmkjYT=
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